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Front Desk Supervisor

posted September 15, 2019

Four Points by Sheraton Los Angeles International Airport
Los Angeles, CA
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763135 l

About This Job

ABOUT US

Located only 1/3 of a mile from LAX and a few miles (5 km) of Los Angeles Forum and Hollywood Park Casino. At the Four Points by Sheraton Los Angeles International Airport, guests can enjoy our 557- room hotel, an outdoor pool, a fitness center, free WIFI in public areas, complimentary shuttle from and to LAX. We are a diverse hotel and our hands on 24/7 staff is multilingual to help with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include conference space, a business center, and a computer station.

At Four Points by Sheraton Los Angeles International Airport we believe in creating memorable experiences where our associates and our guest feel valued and care for. We’re currently in search of an energetic individual who is passionate, personable, fun and able to motivate others. This individual will assist our Front Office Manager to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay. The Front Desk Supervisor will assist in the responsibility of the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Desk Supervisor will assist in assuring guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

HOTEL BENEFITS:

As a Crescent managed hotel, our property offers the following benefits for full time associates:

* Paid time off after 90 days of service, the associate starts accruing after day one

* Vacation time after 6 months of service, the associate starts accruing after day one

* Holiday Pay after 90 days of service

* Benefits – Medical, Dental, and Vision

* Annual Review & Merit Salary increases

* 401k after six months of service

* Customer service-based incentive programs

* Tuition Reimbursement

* A complimentary lunch buffet is provided daily by the hotel

ESSENTIAL JOB FUNCTIONS:

1. Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.

2. Lead daily pre-shift meetings to review activity within the hotel including VIP arriving guests, service deficiency updates and follow up when required. Celebrate positive feedback and guest mentions with all team members. Collaborate to understand opportunities and course of actions to resolve.

3. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.

4. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

5. Promote Crescent and brand- specific marketing programs.

6. Make appropriate selection of rooms based on guest needs, code electronic keys, nonverbally confirm the room number and rate.

7. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

8. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

9. Requires standing and continual mobility throughout front office area.

10. Verify and imprint credit cards for authorization using electronic acceptance methods.

11. Handle cash, make change and balance an assigned house bank.

12. Accept and record vouchers, travelers check and other forms of payment.

13. Perform accurate moderately complex arithmetic functions using a calculator.

14. Post charges to guest rooms and house accounts using the computer.

15. Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest.

16. Retrieve mail, small packages and facsimiles for customers as requested.

17. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.

18. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.

19. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.

20. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

21. Communicate both verbally and in writing to provide clear direction to staff.

22. Assist in the response of all guest reviews and feedback.

23. Comply with attendance rules and be available to work on a regular basis.

24. Perform any other job-related duties as assigned.

E-Verify Disclaimer: Crescent Hotels and Resorts participates in the E-Verify program.

Please Note: We would like to inform you that due to the volume of applicants we will only contact the candidates that are qualified for the position(s) applied.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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About This Employer

Four Points by Sheraton Los Angeles International Airport

9750 Airport Boulevard
Los Angeles, CA 90045

(310) 645-4600

561 Room Hotel

www.marriott.com

Our Hotel

We are just a mile from LAX Airport, with complimentary shuttle service, and a mile from Manhattan Beach. Centrally located, everything in L.A. is right here: shopping, dining and entertainment. We're a quick hop to Santa Monica, Beverly Hills and the 405. Lounge by the outdoor heated pool, work out in the Fitness Center or get together in over 14,800 square feet of banquet and meeting space. For great food and drink, just stop by Comfort Restaurant or Brewsters Beererie for over 100 beer choices. From flat screen TVs to free high speed internet access to the cozy, restful Four Points signature bed, each of our 549 rooms, including 20 Jr. Suites, has everything in place to completely relax. Just sit back and enjoy the pool or runway views.