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Player Services Representative

posted March 13, 2020

French Lick Resort
French Lick, IN
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Are you guest driven? Do you enjoy customer service? We are looking for smiling, friendly faces to join our information hub of the casino as a Player Services Representative.
7737 l

About This Job

Responsibilities for this Position

  • The responsibilities of the Player Services Rep include:
  • Provides support in the overall operation of the Player Card program.
  • Performs general office duties and assists other personnel as required.
  • Maintains a working relationship with departments interacting with convention groups and special events.
  • Performs other related reasonable duties capable of being performed as requested by Management.
  • Responsible for taking reservations and accurately inputting into the computer system.
  • Answers inquiries of room rates, amenities and overall Resort events and programs.

Requirements

  • Must be a citizen of this country or possess a valid work permit.
  • Knowledge of basic computer programs.
  • Aggressive and outgoing personality.
  • Must work nights, weekends and holidays as required.
  • Employment is contingent upon a favorable outcome of a background investigation and drug screening.
  • Must possess excellent communication skills and a pleasant speaking voice.
  • Must have ability to write routine correspondence and speak effectively to the public, employees and customers.
  • Must have the ability to deal effectively and interact well with the customers and employees.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
  • Must be able to obtain and maintain a valid gaming license.
Technical Requirements:
  • Must be able to read, write and speak English.
  • Must be able to converse in basic English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Excellent people skills.
  • Must meet grooming standards.
  • We provide a substance free environment. Substance testing is mandatory.
  • At least 21 years of age.
  • Computer experience strongly desired.
Educational Requirements:
  • High School degree or equivalent.

Compensation

 

Hours

All shifts Full Time

Benefits

Paid Time Off

14 days per year

  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Dry Cleaning/Laundry
  • Free Parking
  • Meals
  • Matching 401-k
  • Educational Assistance
  • Profit Sharing
  • We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.

Compensation: 11.00

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About This Employer

French Lick Resort

8670 W State Rd 56
French Lick, IN 47432-9389

(812) 936-9300

689 Room Resort

Frenchlick.com

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About Us

By the mid-1990s, French Lick Spring Hotel, although still in operation, was a mere shell of its former glory and the abandoned West Baden Springs Hotel was literally crumbling to the ground.  As with any great comeback story it all started with people who refused to give up – local volunteers and the folks at Indiana Landmarks. Seeing West Baden Springs Hotel in complete ruin devastated the group whose mission it is to save such cherished properties. Soon the Cook family, devoted preservationists who themselves led the restoration of many Indiana buildings, joined the cause and committed more than $500 million dollars to not only save the West Baden Springs Hotel but also the French Lick Springs Hotel. The Cook family wanted their preservation work to result in living, breathing historic places that would be around for centuries to come. Visit French Lick Resort to fully experience this “save of the century.”

Why a career with French Lick Resort

Whether you’re just beginning your career journey or looking for a new professional challenge, French Lick Resort has a career path for you! Our resort includes two AAA Four-Diamond historic hotels, two nationally-acclaimed golf courses, a casino, two world-class spas, over a dozen food and beverage venues and retail shops. With so many amenities we have a variety of Full-time, Variable (Part-time) and Seasonal opportunities for you to join our team.

Guests know us for our Friendly Staff who create Memorable Experiences.  If you are interested in exploring career opportunities with us and want to join our team to accomplish our mission to “Exceed Guest Expectations,” then click here for current career opportunities.

French Lick Springs Hotel

The tradition lives on

Established in 1845, with the original east wing built in 1901, French Lick Springs Hotel seamlessly blends its fascinating history and modern amenities and services. With family-friendly activities and facilities, it is an ideal destination for special occasion celebrations. Whether it’s golf, spa, horseback riding, swimming, tennis or shopping, this classic American hotel has something everyone can enjoy.

West Baden Springs Hotel

Create a remarkable luxury experience

For a one-of-a-kind experience, look no further than West Baden Springs Hotel. Once called the “Eighth Wonder of the World”, the focal point of this historic hotel is the Atrium that spans 200 feet. The European-influenced architecture sets an elegant ambiance for romantic getaways or weddings. With incomparable meeting spaces for corporate retreats, atmosphere entertainment, special events and more, there are endless possibilities for a truly extraordinary stay.