SUMMARY:

Take food & beverage orders, retrieve and serve alcoholic/ non-alcoholic beverages and food orders to resident tables according to property specifications, courteously and efficient. Collect payments. Assist in the maintenance of the restaurant area and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Complete knowledge of table/ seat/ station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
• Complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
• Knowledge of the particular characteristics and description of every wine/ champagne by the glass and major wines on the wine list
• Complete knowledge of all menu items, prices, preparation method/ time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation
• Complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Complete knowledge and complicity with all departmental policies/ service procedures
• Complete opening side duties as assigned:
  • Check quality and amount of all restaurant stock and supplies using checklist
  • Fold napkins
  • Requisition all necessary supplies and transport from storeroom to restaurant
  • Set up all condiments and beverages (non-alcoholic) according to service standards
  • Ensure a sufficient supply of all silverware, glassware and chinaware for service
  • Prepare all cold food items (fruits and salads) as assigned by the supervisor
  • Check cleanliness and condition of assigned station and service areas; rectify any deficiencies
  • Set up side station with supplies and equipment
  • Prepare service carts, dessert table/ carts and cordial cart with specified tools, waves and equipment according to departmental standards
  • Set up and inspect the condition of check presenters with pens
  • Set tables according to service standards
• Organize assigned station and ensure readiness prior to resident arrival
• Review reserved tables and names of such; follow up on special arrangements for pre assigned tables according to standards
• Review daily specials and maintain awareness of menu items throughout the shift
• When assigned, take resident food and beverage orders, utilizing suggestive selling techniques
• Record order of resident following departmental service procedures
• Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so
• Legibly document orders when system is down and distribute food orders to kitchen
• Retrieve all alcoholic beverage items from bar and serve to resident in accordance with the departmental standards
• Open and serve wine/ champagne bottles in accordance with departmental standards
• Make all varieties of coffee in accordance with the department standards
• Serve all food courses and non-alcoholic beverage items to the resident in accordance with departmental standards
• Anticipate resident’s needs, respond promptly and acknowledge all residents, however busy and whatever time of day
• Maintain positive resident relations at all times
• Be familiar with all property services/ features and local attractions/ activities to respond to resident inquiries accurately
• Handle resident complaints following the six step procedure and ensuring resident satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
• Guide the activities of the assigned server assistant to ensure optimum service to resident
• Clear each course following procedures laid down in departmental manual
• Remove soiled wares from tables as assigned and transport to dishwashing area
• Properly crumb tables after the entrée course is removed
• Present finger towels according to standards for specified situations
• Present dessert menu and describe items/ present dessert cart following departmental procedures Input charges on resident check
• When assigned, total all charges and present resident checks; process payments through the Cashier
• Adhere to payment, cash handling and credit policies/ procedures
• Extend appreciation for residents patronage
• Clean and reset tables immediately after resident departs
• Collect and report tips at the end of the assigned shift
• Complete closing side duties
  • Properly store all reusable goods
  • Breakdown all goods as specified in departmental standards
  • Clean all equipment as assigned in the side duties
  • Restock items for the next service
  • Remove all dirty linen
  • Marry and stock all condiments
  • Reset tables for next meal period
• Complete all closing reports as assigned and leave duty after reporting to supervisor
• Attend department meetings
• Follow maintenance program and cleaning schedule
• Update menus and wine lists
• Legibly document maintenance needs on work orders and submit to manager
• Attend menu and wine tasting as scheduled
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the property when needed to assist operations to perform job duties not necessarily contained in this job description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION AND/ OR EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential:

• Complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving Minimum of 18 years of age to serve alcoholic beverages
• 2 years’ experience as a Luxury Dining Server
• Food handling certificate
• Ability to compute basic mathematical calculations
• Ability to understand resident’s service needs
• Ability to be well organized, maintain concentration and think clearly when providing service to 15 residents within any given period of time
• Ability to focus attention on details
• Ability to suggestively sell restaurant menu items, beverages and wines
• Ability to perform job functions with minimal supervision
• Ability to work cohesively with co-workers as part of a team

Ability to lift up to 25 pounds

Desirable qualifications

• High school graduate, some college
• Certification of previous training in liquor, wine and food service
• Any previous culinary training
• Certification in alcoholic awareness program
• Certification in CPR
• Computer training
• Prior resident relations training

REQUIREMENTS Physical

Ability to maintain good coordination and timing while serving orders quickly

Ability to exert physical effort in transporting food and beverage to residents

• Ability to endure abundant physical movements throughout the work day
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, bend, kneel, crouch, or crawl
• Ability to frequently lift and serve from a full tray
• The employee must be able to lift up to 25 pounds

•  Communication
  • English
  • Ability to satisfactorily communicate in English with resident, management and co-workers to their understanding
  • Ability to provide legible communication
  • Ability to communicate in a second language, preferably French, Spanish , or Portuguese   
• Computer skills
  • Complete knowledge of P.O.S and manual systems
  • Ability to access and input information into P.O.S system.