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Front Desk Supervisor / Lead

posted September 19, 2019

AC Hotel Washington DC
Washington, DC
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757686 l

About This Job

Description

You love a role with variety and executing the plan to perfection!

Front Desk Supervisor

AC Hotel by Marriott Washington DC Downtown

New Hotel Opening Q4 2019

This is an exciting opportunity to join the opening team of the first AC Hotel in Washington D.C. The hotel is currently under construction and is slated to open in Q4 2019. The hotel is located at 1112 19th Street NW between L & M. It will feature 219 contemporary guest rooms, a lobby bar and restaurant with a sidewalk café in season, plus two rooftop meeting rooms and an outdoor patio totaling 2,000 SF of space.

This is a great Guest Service Leadership Opportunity for someone looking to move up in the hospitality industry, as well as gain experience in a hotel opening. The Front Desk Supervisor ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Supervisor schedules, trains and coaches Front Desk Team members in handling financial transactions accurately and in maintenance of required systems and records.

Core responsibilities include:

·        Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

·        Proficient administration of the hotel's electronic reservation system

·        Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction

·        Compliance with hotel safety programs and procedures, including emergency and security systems

·        Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

·        Ensures that new team members receive training in appropriate brand standards and in hotel procedures

Requirements

· Experience in accurate cash handling and credit cards

· Experience in maintaining security of confidential information, including guest registration and credit card information

· Ability to pass certification tests required to meet brand standards

· Experience working with a computer, including data entry

· Ability to work well with others

· Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations

· Listening skills to ensure accurate understanding of guest wishes

· Composure to work effectively under pressure and to address and resolve guest problems or concerns

· Approachability to encourage effective communication with guests and fellow team members

· Prior experience in Hotel front desk positions required, supervisory experience preferred. 

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About This Employer

AC Hotel Washington DC

1112 19th Street NW
Washington, DC 20036

219 Room Hotel

Under Development