Hotel Granduca Austin is the second jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.Enjoy our 194 beautifully designed guest rooms and suites, six state-of-the-art meeting rooms, as well as the main ballroom with seating for 220 guests, that leads to a beautiful open-air courtyard. This exquisite luxury hotel is the only hotel in Austin to receive the prestigious Leading Hotels of the World designation.Experience the architecture and decor reminiscent of a private Italian villa that offers a stunning view of the world below. Hotel Granduca Austin provides the perfect destination for meetings, special occasions, weddings or a memorable vacation.Visconti Ristorante & Bar offers a unique and unsurpassed dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.
The part-time Host(ess) will welcome and seat the guests in the restaurant and assist in creating a memorable dining experience according to LHW and Hotel Granduca standards.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.
Promptly greet and and seat guests in a warm and welcoming manner
Use the guest's name if possibleEscort guests to the assigned table and introduce the server
Learn the regular guests and understand their needsEnsure menus and work area are maintained in a clean and organized mannerMaintain communication with management, servers, and kitchen staffAdhere to the policies of the hotel, including Standards of Appearance and Attendance PolicyAdhere to LHW and hotel standards when interacting with internal and external guestsMonitor and update restaurant activity to determine seating and dining flowAssist F&B team with clearing and resetting tables as neededRespond to guest inquiries in a timely, friendly and efficient mannerMaintain visibility at the hostess stand and be available to assist guestsMaintain updated knowledge of special offers, beverage and menus items in all F&B areasAnswer phone within 3 rings and provide accurate information and timely follow up to guests' inquiries and requestsRecord F&B reservations and process and communicate to appropriate departmentImmediately communicate all guests' complaints and concerns to department manager for timely resolutionPractice the 3 Steps of Service and Daily Core Values of HotelMaintain a friendly, professional and cordial demeanor Know the hotel, services, amenities and the surrounding areaPerform other duties as assigned
High school diploma or equivalentAt least one year of related experience in a full service 0r luxury hotel or fine dining restaurantAbility to walk, stand, bend, and carry up to 10 lbsBasic knowledge of food, wines and liquorsTABC certificate requiredFood Handlers' certificate requiredExperience with OpenTable and Micros preferredExcellent command of English, verbal and written and ability to follow instructionsProfessional, courteous demeanor and excellent interpersonal skillsExcellent email and telephone etiquette and professional and cordial demeanorKnowledge of all aspects of services and amenities of hotel, including hours of operations of facilitiesKnowledge of local sites and attractions and surrounding areasBilingual - English and Spanish - preferred
Must be able to work assigned shifts - AM, PM, weekends and holidays
Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Located on Loop 360, just north of Bee Caves Road, the hotel is purposefully located a few minutes from downtown to offer quiet sophistication and elegance, in the magnificent, highly visible and accessible Westlake area.
Offering 194 luxurious rooms and suites, Granduca Austin will offer accomodations from 500 square feet all the way to 1400-square-feet. All rooms will feature complimentary wireless Internet as well as flat screen LED HDTVs. Just as Granduca Houston, the hotel will feature Tuscan-inspired décor with original Italian art and fine linens.