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Night Auditor

posted September 18, 2019

Hyatt Place Chicago/Lombard/Oak Brook
Lombard, IL
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664794 l

About This Job

Description

Night owl- loves attention to detail and can still have a bright smile at 6 am! Night Auditor

Join fellow team members in delivering great service to guests in a state-of-the-art hotel!  The Night Auditor completes the hotel’s daily audit process according to company operating policies, procedures, and standards. This process includes, but is not limited to, completing and transmitting the Daily Report that includes total revenue, cash, credit, receivables, and room statistics.  The Night Auditor covers the hotel’s Front Desk during the night, ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member follows safety and security procedures, handles financial transactions accurately, and maintains required systems and records. 

Core Responsibilities Include:

· Executes guest reservation, check-in, check-out, payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards

· Proficient in administration of applicable property management system

· Complies with uniform, identification, dress and grooming standards

· Maintains a friendly and hospitable attitude with guests and coworkers

· Maintains presence at desk during all hours of operation and communicates effectively with individuals inside and outside the facility

· Responds quickly and appropriately to emergency situations

· Responds to any guest or security issues according to training

· Acquires and maintains knowledge of local attractions and amenities in order to provide service to guests needing such information

· Ensures front desk and office (including files) are maintained in clean and organized manner

· Ensures collections, including credit card and direct bill, are executed in accordance with Company policies

· Maintains proper control over keys, safe deposits, and all Company and guest property

· Ensures reservations are accepted according to Company and brand policies

· Ensures rates are optimized by monitoring competitor occupancy and rates

· Ensures that occupancy is maximized

· Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

· Quotes daily rates properly and issues credits in accordance with Company philosophy, using good judgment

· Maintains proper control over keys, safe deposits, and all Company and guest property and confidential information

· Other duties as assigned supporting guest satisfaction

Requirements

·   Ability to respond quickly and appropriately to emergency situations

·   Experience in accurate cash handling and credit cards

·   Experience in maintaining security of confidential information, including guest registration and credit card information

·   Ability to pass certification tests required to meet brand standards

·   Experience working with a computer, including data entry and basic Accounting

·   Ability to work well with others

·   Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations

·   Listening skills to ensure accurate understanding of guest wishes

·   Composure to work effectively under pressure and to address and resolve guest problems or concerns

·   Approachability to encourage effective communication with guests and fellow team members

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About This Employer

Hyatt Place Chicago/Lombard/Oak Brook

2340 South Fountain Square Drive
Lombard, IL 60148

(630) 932-6501

151 Room Hotel

lombard.place.hyatt.com

Our Hotel

Never settle for less than a stylish, uncomplicated travel experience at the Hyatt Place Chicago/Lombard/Oak Brook. It begins with freshly renovated rooms and eases into The Gallery, an inviting social space where you can connect with Wi-Fi or chill out with a Starbucks latte. Enjoy fresh foods all day from the 24/7 Gallery Menu with flatbreads, salads and burgers. Welcome to a different place.

What Guests Love
  • Roomy Rooms: Spacious, modern rooms feature a plush Hyatt Grand Bed®, free Wi-Fi, 42” HDTVs, and state-of-the-art media and work centers.
  • 24/7 dining: Start your day with free breakfast, then enjoy freshly prepared favorites on your time
  • Free Shuttle Service: Easy transportation to and from destinations within a five-mile radius every day between 7 am and 11 pm.
  • 24 Hour StayFit® Gym: Get physical with Life Fitness® cardio equipment and relax in the indoor pool.
  • Ideal Location: Stay moments from Fortune 500 companies, universities, airports, restaurants, and the shops at Yorktown Center and Oak Brook.