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Front Desk Clerk

posted September 17, 2019

Courtyard Providence Downtown
Providence, RI
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528325 l

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
  • Must be available to work weekday and weekend shifts.
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About This Employer

Courtyard Providence Downtown

32 Exchange Terrace at Memorial Blvd
Providence, RI 02903

(401) 272-1191

219 Room Hotel

www.marriott.com

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Explore downtown from our stylish Providence hotel

The Providence Courtyard by Marriott is a unique hotel located in the heart of downtown. We are located directly across from the Rhode Island Convention Center, The Providence Place Mall, local attractions and restaurants. Just blocks from the train station, Brown University, Johnson & Wales University and only 10 minutes from TF Green. The historic areas of Newport, Cape Cod, Boston, and Foxwoods are all within an hour drive. The state-of-the-art lobby provides inviting, flexible spaces to work or relax in and free Wi-Fi. The Bistro offers guests healthy choices for breakfast and dinner plus evening cocktail service. The newly renovated spacious guestrooms offer sweeping views of the city. Work up a sweat using our new cardio equipment in our renovated fitness center. The 3500sft of meeting space that can hold up to 120 people is perfect for a corporate meeting or social gathering.