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Front Desk Clerk Part-Time

posted October 17, 2019

Fairfield Inn & Suites Atlanta Vinings/Galleria
Atlanta, GA
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671575 l

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
  • Must be flexible to work weekday and weekend shifts.
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About This Employer

Fairfield Inn & Suites Atlanta Vinings/Galleria

2450 Paces Ferry Road SE
Atlanta, GA 30339

(770) 435-4500

142 Room Hotel

www.marriott.com

Discover Atlanta while visiting our hotel near SunTrust Park

The NEWLY RENOVATED Fairfield Inn & Suites Atlanta Vinings/Galleria offers you a great night's stay at an exceptional value! Our fresh hotel is situated only minutes from the new SunTrust Park, downtown Atlanta, and its many attractions. Watch the Braves at SunTrust Park at The Battery Atlanta or cheer on the Falcons at the Georgia Dome or Enjoy Six Flags over Georgia. Business and leisure guests will find more to love about our Atlanta hotel with a free breakfast buffet daily and free high-speed wireless Internet throughout the hotel. Each of our guest rooms and suites features HD flat screen TVs, a mini-fridge, microwave and our signature bedding for maximum comfort. Unwind at the fitness center and outdoor pool. Our hotel also offers on-site meeting space for extra convenience.