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Assistant General Manager

posted September 17, 2019

Courtyard Charlottesville - University Medical Center
Charlottesville, VA
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About This Job

Overview

We are currently hiring for an Assistant General Manager. The ultimate mission of this role will be to provide strong on-the-ground leadership to one of Crestline’s multi-million dollar business units by providing strong operational leadership and manage with unparalleled customer service philosophies.

Positioned as one of Crestline’s Key Operational Leaders, this is a phenomenal opportunity to:

  • Champion operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions
  • Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space
  • Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources

A strong predictor of success for the Assistant General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary
Responsibilities

Key Accountabilities:

  • Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS) – your ability to understand these quickly upon hire and drive are key!
  • Understand and be able to execute on all Accounts Receivable and Payable duties within the first 30 days
  • Familiarize yourself and be comfortable with all HR processes within the first 30 days – you will play a huge part in new hire onboarding and success!
  • Staff Optimization – develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
Qualifications

Experience/Education:

  • Bachelor’s degree plus at least one (1) years of related Assistant General Manager experience; or High school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required

Preferred Skills and/or Education:

  • Hotel experience
  • Opera and M3 system experience
  • Must have solid Operations Manager experience within a Select Service and/or Extended Stay property
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Courtyard Charlottesville - University Medical Center

1201 West Main Street
Charlottesville, VA 22903

(434) 977-1700

139 Room Hotel

www.marriott.com

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Stay at our hotel when visiting Charlottesville & UVA

You’ll love the downtown location and fresh, new look of the Courtyard Charlottesville - University Medical Center. Our newly-renovated Charlottesville hotel is near the University of Virginia and the UVA Medical Center. We're also just minutes from John Paul Jones Arena, Monticello, and Scott Stadium, as well as the Monticello Wine Trail. Each room in our hotel features: - Free Wi-Fi - 32” flat-screen TVs - Refrigerators - Microwaves - Coffee Makers - Upscale bedding. - Suites and hospitality king rooms also offer a wet barOur hotel lobby boasts a meeting space, business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious breakfasts and dinners, proudly serving beverages from Starbucks and our full bar. Eat. Drink. Connect. You can unwind in our heated indoor pool, whirlpool, and fitness room.