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Front Desk Agent

posted September 6, 2019

DoubleTree by Hilton Hotel Los Angeles - Norwalk
Norwalk, CA
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676542 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

*Scheduled days and times may vary based on hotel business needs. Must have schedule flexibility.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

DoubleTree by Hilton Hotel Los Angeles - Norwalk

13111 Sycamore Drive
Norwalk, CA 90650

(562) 863-5555

171 Room Hotel

doubletree3.hilton.com

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At A Glance

Welcome to DoubleTree by Hilton Hotel Los Angeles - Norwalk, conveniently located off the I-5 between L.A. and Orange County. Only 20 miles from Los Angeles International Airport (LAX), this Norwalk, CA hotel is also close to downtown L.A. and the Anaheim Convention Center. Stay in comfortable surroundings within easy reach of Southern California landmarks including Disneyland® Resort, Universal Studios Hollywood and Knott’s Berry Farm.

Decorated in a relaxed, contemporary California style, the hotel contains many sophisticated areas to relax, dine and gather. Our friendly staff greats guests with a signature DoubleTree Chocolate Chip Cookie.

Visitors will feel at home in the modern, stylish accommodations. From guest rooms to suites and executive rooms, each features a comfortable Sweet Dreams® bed, TV and WiFi. We also offer superior suites for extra space and a comfortable living area.

Our attentive and experienced concierge staff is here to help. Guests can swim in the sunlight at the outdoor pool or soak in the whirlpool or work out in the 24-hour fitness center. Afterwards we invite our guests to dine afterwards at the stylish Sonoma Grill restaurant. 

  • Located close to L.A., Orange County and local businesses
  • Largest ballroom in the area, 7,000 square feet for meetings and events
  • On-site dining at Sonoma Grill restaurant and Vine Lounge
  • Easy access to all major freeways