Search 17,614 current hospitality jobs

Guest Service Representative

posted September 14, 2019

Fairfield Inn & Suites Lexington North
Lexington, KY
Apply
667017 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
Apply

About This Employer

Fairfield Inn & Suites Lexington North

2100 Hackney Place
Lexington, KY 40511

(859) 977-5870

114 Room Hotel

www.marriott.com

Our Hotel

When traveling to the Lexington Newtown area for business or fun, Fairfield Inn & Suites by Marriott Lexington North is the ideal hotel for you. We look forward to accommodating travelers in the most spacious guest rooms and suites in the area only 4 miles to Downtown Lexington. The hotel is within a 5 minute drive to the UK Coldstream Research Campus, Lexmark, & Toyota. Lexington is known for The Kentucky Horse Park, University of Kentucky, Keeneland & the historical KY Bourbon Trail. As the closest hotel to the Kentucky Horse Park, located just minutes to Downtown Lexington and the University of Kentucky Campus and Hospital, be sure to take in the sights while here! Enjoy a hotel experience you're looking for. Business travelers, families, sporting teams & fans receive a courteous welcome at check-in and enjoy conveniences of being productive while on the road. There's no denying that the Lexington North Fairfield Inn & Suites is the best value in town. Believe in Fairfield Inn.