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Guest Service Representative (Full Time)

posted November 2, 2019

Staybridge Suites Miami Doral Area
Miami, FL
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639032 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Staybridge Suites Miami Doral Area

3265 NW 87th Avenue
Miami, FL 33172

(305) 500-9100

96 Room Extended Stay

www.ihg.com

Our Hotel

Situated in a beautiful suburban setting, the Staybridge SuitesĀ® Miami Doral Area hotel is just minutes from Miami International Airport (MIA), making the hotel a perfect choice for business and leisure travelers alike. The stylish accommodations offer comfort and convenience for your stay in Miami.

Besides Miami International Airport, the hotel is only minutes from major companies that include Carnival and Norwegian Cruise Lines, Boston Scientific and US Southern Command. The free Wi-Fi access helps you stay in touch, and you can rely on the Business Center for support. Need to host a meeting? We have an elegant boardroom with seating for up to 10 people.

When it's time to relax, this Miami hotel is surrounded by the city's best attractions. The Doral Golf Resort, home to the legendary TPC Blue Monster, is just a few blocks away. As well, don't miss a chance to explore the beautiful Everglades National Park. We are also a short drive from famous South Beach and Ocean Drive.