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Assistant Operations Manager (Front Office)

posted September 20, 2019

Hyatt Regency Washington on Capitol Hill
Washington, DC
772808 l

About This Job


At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Assistant Operations Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
You're more than welcome.


  • A true desire to satisfy the needs of others in a fast paced environment
  • Refined verbal and written communication skills
  • Minimum of one year previous front office supervisory experience preferred
  • Ability to work a flexible schedule

About This Employer

Hyatt Regency Washington on Capitol Hill

400 New Jersey Avenue NW
Washington, DC 20001

(202) 737-1234

838 Room Hotel

Our Hotel

Discover our historic city from Hyatt Regency Washington on Capitol Hill. Enjoy easy access to the attractions of our nation's capital from the ideal location in popular downtown neighborhood. Walk to the U.S. Capitol, Smithsonian, and the National Mall, tour government centers, visit The White House, monuments and memorials, cheer on the Nationals or the Capitals - all just minutes from our Washington, DC hotel.

What Makes a Seamless Stay:

  • Explore the nation’s capital: Take advantage of our prime setting and explore all this fascinating city offers - from the Capitol Building just 1,287 steps away, to The White House and historic sights all around town
  • Tempting dining options: Indulge in seasonal flavors and signature cocktails on Capitol Hill. Our newly renovated restaurant, Article One - American Grill, is open daily for power breakfast, energizing lunch and a relaxing dinner. And don't forget to take a moment and enjoy one of the signature cocktails while watching the Big Game on the largest TV on Capitol Hill at our Lounge & Bar
  • Meet with a purpose on The Hill: Captivate and inspire your guests in our 38,000 sq ft of flexible meeting and event space, including the largest ballroom on Capitol Hill, and enjoy professional planning and creative catering services
  • Recharge and relax: Enjoy complimentary StayFit® fitness center with Life Fitness® circuit training equipment and year-round sky-lit heated swimming pool

About the management team

We are a team of over 450 dedicated, caring Hospitality professionals who work in synergy to fulfill the purpose of caring for people so they can be their best. Leading this team is the general manager, Gail Smith-Howard, who along with diverse Leadership Team, sets the tone for this hotel. Hyatt Regency Washington on Capitol Hill managers lead their functions with the same care- and purpose-driven passion our colleagues care for our guests. Altogether we ensure we are providing a memorable experience for our guests and colleagues.


2018 Hotel Association of Washington, DC Stars of the Industry Community Service Award
2018, 2017, 2016 The Washington Post Top Workplaces – one of 150 companies in DC area with the highest ratings from employees
2017, 2016, 2015 TripAdvisor Certificate of Excellence – maintain an overall TripAdvisor rating of at least four out of five
2016 CVENT Top Meeting Hotels in the U.S. – one of a 100 most popular meeting hotels in America