Host(ess) at Halcyon, a Hotel in Cherry Creek
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.
Job Duties and Responsibilities:
§ Meets arriving customers as they enter restaurant with cordial greeting.
§ Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
§ Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
§ Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
§ Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
§ Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
§ Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
§ Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
§ Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
§ Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
§ Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
§ Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
§ Checks the proper set-up of tables and seating prior to opening.
§ Immediately reports in writing any maintenance or housekeeping discrepancies to management.
§ Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
§ Performs other duties as assigned, requested or deemed necessary by management.
§ Assists servers and buspersons by taking orders, serving food, accommodating customers dining requests and clearing and cleaning tables, resetting tables, and retrieving supplies.
§ Takes room service orders and expedites room service trays/carts.
§ Provides assistance to other employees and departments in order to contribute to the best overall performance of the department and hotel.
§ Must have a clean and neat appearance.
§ Other duties as assigned.
§ Comply with Halcyon Hotel Rules and Standards of Conduct as set forth in the Team Member Handbook.
Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one
task at a time. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must have hand and finger dexterity to handle coins and writing utensils, grasp handles, push buttons and carry dishes. Must have upper body strength to lift and carry trays and bus tubs weighing up to 10lbs. Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
Education & Experience:
§ Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
§ High School diploma or equivalent
§ Must be able to push, pull and lift 50 lbs
§ Available to work weekends, evenings and/or holidays
From our Kitchen Counter, where you’ll check in and probably want to stay awhile, to the truly unique Destination Amenities and Rooftop Pool Deck—Halcyon is unhooked from the ordinary in all the best ways.
Halcyon is the ultimate non-hotel situated in the heart of Denver’s Cherry Creek North neighborhood. Our 154 rooms blur the lines between hotel and gracious home with considered comfort, attention to detail, and an impressive collection of art.
Access to our fitness center
Healthcare-Medical, dental, Vistion
Paid time off