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Front Office Supervisor

posted August 21, 2019

Hyatt Place Cincinnati-Northeast
Mason, OH
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About This Job

Job overview

As a Front Office Supervisor, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will coordinate the activities of guest service representatives, drivers, bellmen, telephone operators and night auditors to ensure high-quality guest service.  Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. 

The ideal candidate will:

  • Have 2 or more years’ of Hotel Customer Service experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.  
  • Have good computer skills and brand POS experience.
  • Manages and controls the overall front house guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure. Motivates staff within all hotel departments and establishes a productive working environment for hotel.
  • Assists to conduct training classes regarding safety, security, department procedures and service guidelines.
  • Assists with revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures. 
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.  Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. 
  • Provides a professional image at all times through appearance and dress. 

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees 

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO 
  • Employee Assistance Program 

*Specific plans for specific positions


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About This Employer

Hyatt Place Cincinnati-Northeast

5070 Natorp Boulevard
Mason, OH 45040

(513) 754-0003

127 Room Hotel

www.hyatt.com

Our Hotel

Our hotel in Mason, OH is convenient to many Cincinnati area attractions like Kings Island, the Manor House, the Cincinnati Zoo and Botanical Gardens, and the Convention Center. Guests enjoy spacious, comfortable accommodations and in-room amenities, along with an indoor pool, 24hr fitness center, free parking, complimentary Wi-Fi, and on-site dining. 

  • Gallery Hosts available 24/7
  • 24/7 Business Center with free high-speed Internet, and computers
  • Heated indoor pool open from 6:00 a.m. – 10:00 p.m. with lounge chairs, tables, and towels
  • Pet friendly
  • 100% non-smoking hotel

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.