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Comp. Attendant/Busser/Room Service Server Part-Time

posted September 3, 2019

Embassy Suites by Hilton Chicago Lombard Oak Brook
Lombard, IL
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726800 l

About This Job

Job overview

As a Comp. Attendant/Busser/Room Service Server, you will fill a guest services role in supporting your hotel’s financial goals of the daily operation Food & Beverage service to guest room customers.  You will ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service.

The ideal candidate will: 

  • Have a minimum of 1 year food service experience with general knowledge of full service, table-side service and standards.
  • Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
  • Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the customers as requested.
  • Delivers and serves food and beverages to hotel guest’s room and sets up and serves the order in the guest’s room.
  • Ensures the guest’s order is prepared and served to the satisfaction of the guest; gladly returns to room with any additionally requested foods, beverages, or utensils.
  • Arranges for additional tables or chairs to be brought or taken from the room to increase guest comfort while eating.
  • Completes customer payment transactions as outlined in cash and charge procedures.
  • Maintains tray tracking system and ensures trays are removed from the guest corridors regularly.
  • Performs set-up and closing side work; stocks service station, makes coffee, etc.  Presets trays as necessary; prepares flatware “roll-ups”.
  • May answer room service phones and record orders; utilizes suggestive selling techniques to increase sales.
  • Relays information about direct or indirect feedback of service or cuisine to management.
  • Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

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About This Employer

Embassy Suites by Hilton Chicago Lombard Oak Brook

707 East Butterfield Road
Lombard, IL 60148

(630) 969-7500

262 Room All Suite

embassysuites3.hilton.com

Benefits

We offer a Competative Benefits Package:

Medical, Dental & Vision Insurance, Life & Disability, 401K with matching contribution, Employee room rate discounts, Educational reimbursement, Paid Time Off and Vacation Time, One Complimentary Meal per shift.

Transportation

Route 322 - Cermak Road - 22nd Street    Accessible  


The schedule link below leads to a table that lists information as it appears on the printed      schedule. Screen readers may not read this information properly. To plan a trip online, visit http://www.rtachicago.org/      or contact the RTA's Travel Information Center at (312) 836-7000. 
Departures:

Real Time Predictions

                    
Description:Provides daily service between the CTA Pink Line 54th/Cermak Station in Cicero and Yorktown Center in Lombard. Serves the CTA Pink Line 54th/Cermak Station, Morton West High School, North Riverside Park Mall, Broadview Village Square Shopping Center, Immaculate Heart of Mary High School, St. Joseph High School, Oakbrook Center and Yorktown Center. Route serves Posted Stops Only along the entire route. Posted Stop locations
Schedule Front:Route 322 Map & Info 
Schedule Back:Route 322 Timetable
In Service Since:4/2/1978
Fare Type:Regular/Local/On Demand

At A Glance

Our recent renovation includes all-new soft goods and bathrooms in our stylish suites, remodeled meeting space, a refurbished atrium, breakfast area, and reception area, and much more.

This all-suite hotel near Oak Brook, IL offers an ideal location close to shopping, dining and entertainment at Yorktown Center and Oak Brook Center Mall. We're just 14 miles from Chicago O' Hare International Airport.

This Lombard hotel offers a variety of spacious two-room suites. Guests can start their day in the open air atrium with a free made-to-order breakfast. After a busy day in Chicago, guests can return for the Evening Reception with drinks and snacks in a relaxing atmosphere. Anyone can host an elegant wedding ceremony in our pavilion and celebrate your reception in the ballroom. Each conference room offers flexible space options for meetings in Lombard.

  • Recently updated two-room suites with all new soft goods
  • Well-equipped fitness center, relaxing indoor pool and whirlpool
  • Brand new complimentary breakfast area with cook-to-order station as well as complimentary Evening Reception area
  • Brand new restaurant, Stacks Grilled Cheese & Bar
  • Recently remodeled meeting space to include updated wall vinyl, carpet, lighting and banquet chairs
  • Completely remodeled atrium to include new tile, carpeting, furniture, networking areas, TVs, communal tables, and water features

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.