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Front Desk Agent

posted September 14, 2019

SpringHill Suites Miami Airport South
Miami, FL
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764675 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

SpringHill Suites Miami Airport South

6700 NW 7th Street
Miami, FL 33126

(305) 265-0144

150 Room All Suite

www.marriott.com

Our Hotel

From vibrant neighborhoods to prestigious universities and fabulous restaurants, Miami is a great place for business or leisure. Minutes from the airport and within walking distance to the Miami Merchandise Mart, the SpringHill Suites Miami Airport South is a stylish all-suites hotel designed for the savvy traveler. Our Miami Airport hotel suites come with luxurious bedding, large work area, sofa bed and wireless Internet access. At our hotel suites near Miami Airport, guests will find convenient amenities including a kitchenette with mini-fridge, microwave and coffee maker. Whether sightseeing or attending meetings, guests can find time to enjoy our outdoor pool and fitness room. They can start the day with a complimentary breakfast buffet and visit our 24-hour business center to catch up with colleagues and friends with wireless Internet throughout the entire hotel. At the SpringHill Suites Miami Airport suites, we'll make any trip memorable and carefree.