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Guest Service Agent

posted August 21, 2019

Staybridge Suites West Edmonton
Edmonton, AB, Canada
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763367 l

About This Job

Outgoing? Thoughtful? Down to Earth? Reliable?

We want you! :)

We may have a beautiful building and huge kitchenettes, but what we are famous for is our amazing team...

…and we have an opening for a full time evening Guest Service Agent!

JOB OVERVIEW: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.

ESSENTIAL JOB FUNCTIONS:

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patron

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Job Type: Full-time

Salary: $15.00 /hour

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About This Employer

Staybridge Suites West Edmonton

16929 109th Avenue NW
Edmonton, AB T5P 4P6
Canada

(780) 484-6223

126 Room Extended Stay

www.ihg.com

Our Hotel

The Staybridge Suites West Edmonton is the newest hotel in the area. Our location is convenient to businesses and leisure attractions.

Our new, smoke free hotel in Edmonton, Alberta has been designed to provide you with the best possible stay. Start each day with our complimentary hot breakfast buffet with a not-so-everyday spread of freshly prepared breakfast favorites. Every Monday–Wednesday, enjoy great food, drinks and conversation at The Social evening receptions. 

Corporate guests know our all suite Edmonton hotel's location is near Finning Canada, the Royal Bank, ATB Financial and the Brick. The Shaw Convention Center is just 15 kilometers from our hotel in Edmonton. In addition, we offer free high-speed internet access and two meeting rooms. 

The city of Edmonton offers leisure guests a variety of attractions. Within just a few minutes of our hotel in Edmonton you can visit the TELUS World of Science and the Art Gallery of Alberta. We're only three kilometers from West Edmonton Mall with its 800 shops, a miniature golf course and the Galaxyland Amusement Park. Canada's largest living history museum, Fort Edmonton Park, is six kilometers away.