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Front Desk Clerk

posted September 17, 2019

Hampton Inn & Suites Silverthorne
Silverthorne, CO
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777779 l

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
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About This Employer

Hampton Inn & Suites Silverthorne

177 Meraly Way
Silverthorne, CO 80498

(970) 513-4020

88 Room Hotel

hamptoninn3.hilton.com

At A Glance

Conveniently located off I-70, Hampton Inn & Suites Silverthorne is the ideal Summit County Colorado skiing-snowboarding basecamp for Keystone, Breckenridge, Copper, Arapahoe Basin, plus nearby Vail, Beaver Creek, Loveland and Winter Park. Try Nordic skiing, snow tubing, dinner sleigh rides, snowshoeing, ice skating and more.

Take the pedestrian walkway, just steps from our hotel, to upscale shopping at the Silverthorne Outlets. Watch productions at The Silverthorne Performing Arts Center, special events at Silverthorne Pavilion or live concerts at Lake Dillon Amphitheater or Breckenridge Riverwalk Center. Explore nearby Breckenridge and Frisco historic districts including mine tours and gold panning.

Biking is wildly popular and we have miles of paved paths and mountain single track trails. Cycle around Lake Dillon, climb Vail Pass, or cruise to your favorite restaurant or local brew pub. Our resort area offers six golf courses within a few minutes’ drive. Explore the adjacent Blue River with fly fishing, whitewater rafting or hiking, then relax in our heated indoor pool and hot tub.