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Guest Service Agent

posted September 20, 2019

Comfort Suites Buda-Austin South
Buda, TX
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730215 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Comfort Suites Buda-Austin South

15295 S IH-35
Buda, TX 78610

(512) 295-8600

72 Room All Suite

www.choicehotels.com

Our Hotel

For those looking for a spacious suite hotel in Buda, TX, they can get a great night’s rest at our Comfort Suites® Buda – Austin South.

Amenities include:

  • Free WiFi
  • Free hot breakfast
  • Meeting space
  • Fitness center
  • Indoor pool

Guest rooms feature:

  • Microwave and refrigerator
  • Premium bedding
  • USB ports
  • Flat-screen TV
  • Coffee maker

Our relaxing suite hotel is located off Interstate 35 near Cabela’s Retail Store, Circuit of the Americas and the 63-mile long Lake Travis, plus:

  • Congress Avenue
  • Mount Bonnell
  • Kali-Kate
  • Buda Visitor Center
  • Alamo Drafthouse Cinema