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Sous Chef

posted August 22, 2019

Hilton Garden Inn Providence
Providence, RI
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We have an opening for an experienced Sous Chef. The Hilton Garden Inn Providence is looking for you! We offer great benefits, free parking and team member travel benefits!
646416 l

About This Job

We are seeking an experienced Sous Chef to join our stellar team at Hilton Garden Inn Providence. Candidate must possess a passion for food, hospitality, and a commitment to quality.

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week

The Sous Chef manages staff and day-to-day kitchen operations including planning and managing the production and presentation of quality food in a cost effective, safe manner.  Creates and recommends menu changes to achieve guest satisfaction.  The Sous Chef manages responsibilities in alignment with senior management, Company policies and procedures, brand standards and local, state and national regulations.  Responsible for quality service, meeting/exceeding financial and service goals, and managing within approved plans and objectives.  Contributes to and recommends budget, capital expenditures, inventory controls, sales and business plans, and short/long term planning.  Reports, investigates and resolves violations to internal controls, policies, procedures, standards and regulations.  

This position directly manages assigned staff and indirectly manages all subordinates.  Articulates Company goals to the staff.  Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates.  Unites associates in a common commitment to achieve and exceed these goals.  Works closely with management throughout the hotel and the Company.  Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guest Satisfaction – Manage kitchen services in compliance with policies, procedures, standards and regulations.  Manage staff schedules to ensure adequate coverage while managing the department budget.  Train and motivate associates to have positive and effective guest relations skills.  Ensure staff compliance with all guest service basics such as uniforms, name tags and proper guest greeting.  Ensure timely response to guest needs.  Resolve guest complaints as appropriate to maintain guest satisfaction.  Regularly review service scores to identify areas needing improvement and implement appropriate changes.  Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.

Human Resources – In conjunction with the Human Resources department, recruit, hire, train, coach, counsel, resolve conflicts, discipline and terminate staff as appropriate through fair treatment and in compliance with Company policies and procedures.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Administer and ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Prepare and conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment.  Promote the hotel as an employer of choice in the community.

Sales/Profitability – Contribute to and recommend budget, capital expenditures, inventory controls, asset protection, sales and business plans, and short/long term planning.  Manage within approved plans and objectives.  If necessary, develop action steps to correct any expense problems.  In conjunction with Sales, sell and upsell hotel services to meet/exceed sales and financial objectives.   Manage food menus, preparation, presentation and cost.  Review and monitor internal control procedures.  Report, investigate and resolve violations to policies, procedures and regulations.  Review vendors, products and bills to ensure procurement of top quality products at minimum prices.  Submit recommendations to senior management on internal controls, policies and procedures improvements.

Life Safety/Risk Management – Assist the General Manager with hotel life safety including safe and sanitary food storage, preparation and handling.  Manage and promote an accident prevention program to minimize liabilities and related expenses.  Manage staff compliance with appropriate sanitary, safety, security and emergency policies, procedures, standards and regulations.  Ensure staff is proficient in and compliant with sanitary, safety, security and Asset Management - Walk the operations daily to identify issues and to speak with and listen to associates.  Ensure associates are properly trained in food storage, preparation and handling procedures and kitchen safety, sanitation and equipment usage.  Ensure adequate controls are installed and maintained for the protection of the hotel’s financial assets against loss or misappropriation.  Manage food inventories and spoilage.  Ensure cleanliness and preventative maintenance programs are in place to protect assets and maintenance problems are promptly reported to Engineering through proper channels.  Submit recommendations for changes and improvements to senior management.  Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked.  Ensure associates are properly trained in the use and maintenance of Company assets.

Leadership – Effectively and efficiently manage the staff, day-to-day operations and services.  Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.  Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist senior management in positioning the hotel as a market leader.  Be a coach with a positive attitude on a daily basis.  Implement, manage and comply with Company policies, practices and programs.  Ensure compliance with brand standards and local, state and national regulations.  Ensure optimal levels of quality service and hospitality are provided to guests.  Maintain effective and useful business relationships with preferred vendors, as appropriate. Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working.

Communication – Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Maintain a consistent professional and positive attitude when communicating with guests and associates.  Maintain effective two-way communications that crosses departmental lines.  Approach all encounters and actions with guests and associates in a friendly, service oriented manner.  Conduct regular meetings with staff to provide organizational information and educate associates on changes and activities. Communicate kitchen activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.

Administration – Compile and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations.  Complete all required and requested reporting in a timely and accurate manner.  Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.  As requested, assist with the preparation of the annual hotel budget and forecasts. 

Benefits

We offer an array of company sponsored and voluntary benefits to full and part time team members! We believe that taking care of our team members is a top priority, and because of this, we work diligently to provide you with the best benefits available!

Full time (30 hours/week) team members are eligible for:

Complimentary Parking

Medical Coverage

Dental Coverage

Vision Insurance

No-Cost Life Insurance

Voluntary Life Insurance and AD&D

Long Term and Short Term Disability Insurance

Our Employee Assistance Program

Flexible Spending Accounts

Commuter Reimbursement Accounts

401(k)

Vacation and Sick Time

Team Member Room Discounts!

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About This Employer

Hilton Garden Inn Providence

220 India Street
Providence, RI 02903

(401) 272-5577

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Industrial meets nautical at our Hilton Garden Inn Providence. As the only waterfront hotel in the Providence area, we offer rooms with stunning harbor views as well as convenience to water activities. Located on the trendy East Side of the city, visitors will find plenty of dining and shopping options on Wickenden Street, within walking distance of our property. We also offer a complimentary shuttle to downtown and surrounding areas.

Guests can start their day with your choice of a delicious breakfast options at our on-site restaurant or grab something to go from our Pavilion Pantry, open 24-hours. We invite guests to sip their morning coffee on the outdoor patio with soft seating and waterfront views.

Our rooms are designed with traveler's needs in mind. From the plush hypoallergenic pillows to evening room service, 49-inch HDTVs and complimentary WiFi, we cover it all. 

We are ready to host events at our Providence hotel in the flexible 1,052 sq. ft. of meeting space with on-site catering and A/V equipment available.

  • Waterfront location with on-site dining
  • Across from India Point Park with bike path, running trails and sailing 
  • Complimentary hotel shuttle to surrounding area and downtown Providence 
  • One mile from downtown Providence 
  • Close to Brown University, Providence College and Rhode Island School of Design