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Front Desk Agent/Guest Services Agent

posted August 21, 2019

Hyatt Regency Fairfax
Fairfax, VA
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People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here!
638285 l

About This Job

Job overview

Front Desk Agent contributes to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. Must have a flexible schedule and the ability to work nights, weekends and holidays.

The Front Desk Agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Previous guest service experience as well as the ability to communicate well with guests required.

Requirements

Education & Experience:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Drive the hotel shuttle van when needed

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

What you will be doing

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Maintain proper operation of the PBX console and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • EOE/M/F/D/V
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About This Employer

Hyatt Regency Fairfax

12777 Fair Lakes Circle
Fairfax, VA 22033

(703) 818-1234

316 Room Hotel

www.hyatt.com

Our Hotel

Nestled into a quiet and beautifully landscaped setting, the completely refreshed Hyatt Regency Fairfax hotel offers the perfect location, amenities, and guestrooms for a traveler's next trip to Fairfax, VA. Located just minutes from many important business offices including Northrup Grumman, Boeing, and General Dynamics. Our modern rooms feature free WiFi internet, 55” HDTV with premium channels, spacious living area, sofa sleeper, work desk, and mini-refrigerator.

  • 316 suite-sized guestrooms with separate seating area
  • 22 panoramic suites with 776 square feet of space and 180 degree views
  • Complimentary Wi-Fi in guestrooms and public spaces (excludes meeting rooms)
  • Complimentary self-parking
  • 24-hour fitness center
  • Indoor heated pool and whirlpool spa
  • Seasonal outdoor sundeck
  • 24-hour business center
  • Laundry facilities (14th floor)

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.