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Safety and Security Manager

posted September 20, 2019

Shore Lodge
McCall, ID
Experienced Safety & Security Professionals, Come share your expertise in the beautiful mountains of Idaho - See why we never want to leave!
416536 l

About This Job


Our successful Safety & Security Manager leads by example, having strong personal ethics and providing consist fairness to all persons in all situations. Our S&S Manager is the safety and security representative for guests, members and employees across all entities and locations within Shore Lodge, Whitetail.  The successful manager consistently seeks to keep the company’s best interests regarding safety, security and loss prevention top of mind. Holding responsibilities for administrative duties related to the department, ie- scheduling, purchase orders, monitoring and approving payroll, review of all shift notes to determine action(s) required, etc. Patrolling, monitoring established safety and security systems, assessing and solving problems related to guests, members and employees, as well as notification and detailed documentation of all activities that occur on Shore Lodge and Whitetail properties. Responding to emergencies and non-emergencies providing assistance in a quick and professional manner, making recommendations based on the situation.


Frequent weekend and holiday work. Typical work hours would be; day shifts 8a – 5p, swing shifts 5p-midnight and grave shifts from 11pm-7am.



  • 5 years of prior Safety and Security Experience required
  • 2 years of prior Management Experience required
  • College degree preferred or equivalent combination of Education and Experience
  • Strong proficiency with all Microsoft Office applications  
  • Ability to multitask while retaining a high level of detail
  • Consistent presentation of superior customer service skills
  • Maintain a high level of self-motivation and discipline
  • Ability to communicate effectively with and receive information from guests and coworkers
  • Have and maintain a valid driver’s license, clean driving record and background check
  • Possess a current CPR-AED and First Aid certification
  • Prior proven crisis management skills
  • Documented Security Training/Certifications
  • Candidates with prior Security, Law enforcement, Military background will be given preference


  • Patrol all areas of Shore Lodge and Whitetail Club noting unusual circumstances or safety violations.
  • Possess an understanding of all areas, landmarks, street names, etc. on all company properties
  • Document, track and report safety hazards and violations on resort property and violations of company policy.
  • Escort suspicious persons of concern off property if warranted.
  • Assist in any emergency situations and/or evacuations.
  • Possess knowledge of the local area, hotel, and resort amenities.
  • Provide excellent customer service to Guests, Members, and fellow employees.
  • Adhere to Company policies, procedures, and standards.
  • Possess a thorough understanding of Safety Management Systems, Security policies, operations and company policies.
  • Maintain a complete understanding of the Whitetail Club Access Control System, possess the knowledge and skills to operate and program the Linear, Exacqvision and Liftmaster computer programs, have a working knowledge of the gate operator mechanical systems in order to troubleshoot challenges and contact the appropriate Engineering personnel.
  • Understand the company video surveillance system to include operation, video review, troubleshooting challenges and repair or order repair components.
  • Develop and present safety and security training throughout the various company departments and new employee orientations.
  • On-board and train Safety and Security Agent I-II, and Safety & Security Transportation Agent I- II.
  • Operate, maintain and troubleshoot the Whitetail Access Control System; to include the programming of access codes, minor troubleshooting of the mechanical gate operator, along with all access point video systems and capabilities.
  • Assist Members, Employees and Guests with safety questions, concerns or needs in a timely manner.
  • Maintain complete knowledge of the Access Control Guidelines.
  • Assist team members with the Safety Management System protocol, to include policies, procedures, guidelines and completion and submission of forms with required data.
  • Maintain current budget and utilize Birchstreet PO System to accurately create and track PO’s for the Safety & Security Transportation department.
  • Control any emergency or pop-up situations calmly and professionally using the company’s policies and guidelines-Fire alarms, all theft, assault, injuries, etc. Understanding the company’s expectations for contacting local law enforcement and the necessity for FYI communication and to whom the communications should be received during a situation.
  • Audit and approve all payroll records for accuracy.
  • Attend company meetings as necessary and provide weekly review of items that require departmental and management attention.
  • Determine importance and respond with the appropriate action required- immediate or delayed, and follow through.
  • Oversee the Transportation Division including supervising a Transportation Agent, schedule vehicle repairs, assess the general condition of the fleet vehicles and make recommendations for capital purchases. Work with the agent to set budget expectations for the month and to plan a monthly services and repairs.
  • Create, track and submit weekly status reports to the Director of Facilities.
  • Prepare annual draft budget for review and approval to include staffing, Safety & Security items, transportation costs, etc.
  • Investigate and document claims of injury, theft, illegal activity, vehicle or property damage and report those findings to the appropriate Management Team member(s).
  • Perform other duties and responsibilities as assigned by the Director of Facilities.

About This Employer

Shore Lodge

501 West Lake St
McCall, ID 83638

Telephone (208) 630-0226
Reservations (800) 657-6464

77 Room Resort

Since 1948 The Shore Lodge has been offering guests the quintessential lodging experience set against a backdrop of pure Northwest Nature. 

The Shore Lodge

Occasionally you need a place free from the daily grind and filled with new frontiers…literally.
Outside our lodge you will find an unrivaled mountain lake sanctuary. Inside you’ll discover luxuriously appointed guest quarters with all the accoutrements expected from a Four Diamond Resort.

  • The Cutwater, enjoy your dining experience at the newly renovated Cutwater Restaurant and choose either the expansive view of Payette Lake or Idaho's Largest Saltwater Aquarium.
  • The Narrows Steakhouse offers fine dining with unrivaled Pacific-Northwest fare served in an unforgettable setting.
  • What’s better than coffee and shopping?
    • We proudly serve Starbucks beverages and grab and go foodies at our new coffee shop!
The Mercantile
The Mercantile offers the finest mountain couture in McCall. Luxury fashions from Patagonia, Tolani, Prairie Underground, Pistil, and many others have been hand-selected from around the country to satisfy your fashion fix!

The Cove

The McCall outdoors presents endless opportunities for vigorous adventure and sport. It is a constant fascination that lures us daily. Occasionally though we need a respite from the pursuit. An opportunity to reflect on our past excursions and take stock of our efforts. For this we have discovered another form of adventure. One for our spirit as much as our physical-self.  

Meetings & Events

We don’t know about you, but it seems like our best thinking has always been done in tranquil places. A location that inspires and resets your perspective about the issues. Our meeting spaces do just that. With thirteen venues totaling just over 19,000 square feet, we have the perfect space for your meeting or event. Our state-of-the-art technology provides the finishing touches to ensure a world-class event. We’ve been told that our approach is somewhat unconventional, but the results are spectacular.

We’ll take that as a compliment.


We’d like to think that some of the world’s most romantic weddings take place right here. Our combination of rustic elegance and natural beauty provides a backdrop for weddings like no other. No matter the season, weddings are always magical here.

The Whitetail Club

Whitetail Club embraces everything you have come to expect in fine mountain living. Beautifully crafted homes on generous lots complement the profound beauty of the land – 1,300 acres of old-growth Ponderosa pine forests, streams and trout ponds. Living at Whitetail comes with generous amenities including membership to our championship golf course, athletic complex with indoor tennis court, private Fish & Swim Club, ten miles of paved walking paths and the only McCall community with Payette Lake access. Learn more about Whitetail Club.

Learn more about what is happening at the Shore Lodge!