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Night Audit

posted August 22, 2019

Embassy Suites by Hilton Winston Salem
Winston Salem, NC
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We are seeking energetic, highly motivated and friendly people to take EXCELLENT care of our guests! Are you excited about working in hospitality? Do you desire to develop the skills and the knowledge to grow within a company for advancement? Join the top rated executives of the Twin City Quarter
755921 l

About This Job

POSITION PURPOSE:

Responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports while accommodating guests of hotel by performing the following duties.

 

ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)

 Follow all specified procedures to audit the shift closing of all front office staff, including closing final shift and completing an audit summary for each shift.

  • Produce accurate and timely reports and correctly handle all cash transactions
  • Provide relief support to the hotel PBX operator during shift.
  • Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
  • Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
  • Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone and movie revenue; assisting the preparation of all reports relevant to daily revenues.
  • Transmit credit card batches.
  • Complete and transmit daily management and accounting reports and supporting documents.
  • Act as hotel system liaison during night hours.
  • Greet, register, and assign rooms to guests. Issues room key and escort instructions to Bellhop.
  • Transmit and receive telephone messages.
  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests' accounts.
  • Post charges, computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Deposit guests' valuables in hotel safe or safe deposit box.
  • Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
  • Follow all necessary reporting procedures in documenting customer requests.
  • Proper uniform and name tag worn at all times.
  • Use guests name a minimum of three times during check-in and check-out.
  • Insure that incoming calls to the switchboard are answered within three rings.
  • Must be knowledgeable of all in-house services and able to assist customers when questioned.
  • Bucket checks must be performed a minimum of one time per shift.
  • When responding to the switchboard the proper TAKE 1 script must be used at all times.
  • Must respond to a guest request within 10 minutes of time request was made.
  • Respond to customer immediately upon entering the lobby.
  • Room directions along with hotel outlets along with hours of operation must be explained to all customers.
  • Outgoing fax messages must be sent within two minutes from the time requested.
  • Customers must be notified of an incoming fax within 30 minutes.
  • When approached by a customer with a problem, associate will empower himself/herself with the responsibility of assisting the customer in solving this problem.
  • Telephone messages must be communicated to customer within 1 minute of receiving the call.
  • Communicate guest requests to the appropriate department and follow up that guest needs were met.
  • Report to Maintenance any problems that have been reported to them.
  • Assure that wake up calls are entered accurately.
  • May assist with other duties as assigned.
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

 


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About This Employer

Embassy Suites by Hilton Winston Salem

460 North Cherry Street
Winston Salem, NC 27101

(336) 724-2300

146 Room All Suite

embassysuites3.hilton.com

At A Glance

Located in the Twin City Quarter, 10 minutes from Smith-Reynolds Airport and 20 minutes from Piedmont Triad International Airport. Our Winston-Salem, North Carolina hotel is conveniently connected to the 100,000 sq. ft. Benton Convention Center and near Wake Forest University, Winston-Salem State University, shops, restaurants and nightlife. Pepsi and RMIC offices are also just 3 miles away.

Make yourself at home in our hotel in Winston-Salem, NC in a spacious suite with private bedroom and separate living room. Amenities include a flat-screen TV, WiFi internet access, refrigerator, microwave, coffeemaker and a well-lit dining/work table. Upgrade to a superior room for two bedrooms or an oversized parlor with dining/board table seating eight people.

Host an event in our Garden Terrace atrium, Grand Pavilion Ballroom, seating up to 2,000 theater-style, or the Gaines Ballroom, with banquet space for 280. Use our complimentary 24-hour BusinessLink™ Business Center with WiFi access and mobile printing capabilities.

Our Winston-Salem, NC hotel offers delicious dining options. Enjoy our free made-to-order breakfast in the Grille Restaurant, and mingle at our nightly Manager’s Reception with complimentary drinks and snacks. Our comfortable hotel's amenities include Glass Door Salon & Spa, a fitness center and indoor pool.

 

 HVMG participates in the E-Verify program in certain locations, as required by law.