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Guest Service Agent Part-Time

posted August 22, 2019

Hilton Mystic
Mystic, CT
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The Hilton Mystic is looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be The Hilton Mystic's newest guest serves agent!
456512 l

About This Job

Who this Job Will Job Appeal To

  •  This position is perfect for people that love to provide excellent customer service.  

The Ideal Candidate for this Position

  • Friendly, outgoing individuals that possess outstanding guest service skills.  Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations. 

What You Will Be Doing

  • Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area.  Must be willing and able to work a flexible schedule that will include weekends and holidays.     

Who You Will Be Working With

  • The front office is staffed by Guest Service Agents and a Front Office Supervisor. You will also closely interact with concierge and bell/valet staff, housekeeping staff, and food and beverage staff.

Job Description

  • Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the hotel, listening to comments, criticism and feedback from guests and taking appropriate action.    

Job Requirements

  • High school diploma or equivalent required.  Minimum one year hotel front desk experience preferred but will train the right person!

Compensation: 12.50

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About This Employer

Hilton Mystic

20 Coogan Blvd.
Mystic, CT 06355

(860) 572-0731

182 Room Hotel

www.hiltonmystic.com

At A Glance

MYSTIC… the very term conjures up a magical place where ancient ships rest, where tales of the sea are recounted, where belugas, sea lions and penguins live together under one roof, where an historic downtown pulses with an eclectic restaurant and entertainment scene.

Mystic is the place where you will find the sights and sounds of New England and at its heart is Hilton Mystic. Modeled after the brick mills that dotted the landscape in the 1900’s, renewed by a major transformation in 2015, the Hilton combines its unique location with passionate customer service and the style and comfort you expect from Hilton.