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Guest Service Agent

posted August 22, 2019

Hilton Garden Inn Danbury
Danbury, CT
Be A Part of Our Passionate & Committed Team!
666850 l

About This Job

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free


We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance, and more

For more information about Waterford Hotel Group, please visit our website at



About This Employer

Hilton Garden Inn Danbury

119 Mill Plain Road
Danbury, CT 06811


The Danbury Hilton Garden Inn is conveniently located off Interstate 84, an ideal location for both business and vacation travelers. Nearby businesses include Pepsi, IBM, and Boehringer Ingelheim. The hotel is only minutes from Western Connecticut State University, Ridgefield Playhouse, and shopping at Danbury Fair Mail. The hotel has 158 guest rooms featuring refrigerators and microwaves, The Garden Grille restaurant and lounge, 24-hour Pavilion Pantry, and 1,515 square feet of meeting space. Additional hotel amenities include complimentary WiFi, an indoor heated pool with whirlpool, and a fitness center.