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Front Desk Agent

posted August 22, 2019

Hampton Inn & Suites Berry Farms
Franklin, TN
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773002 l

About This Job

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

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About This Employer

Hampton Inn & Suites Berry Farms

7101 Berry Farms Crossing
Franklin, TN 37064

(615) 599-3700

124 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to our Hampton Inn & Suites Franklin Berry Farms hotel, located in the southern gateway of Franklin, TN off I-65 near TN-248. Experience Franklin TN from our hotel, situated south of downtown Nashville in the mixed-use Berry Farms community with great restaurants and shopping right in the Berry Farms Village.

All rooms feature a clean and fresh Hampton bed® for a good nights' rest and a convenient mini-refrigerator. Upgrade to a suite with more space and amenity choices such as a living area and a wet bar. Studio rooms and suites include microwaves. Watch your favorite shows on your 42-inch HDTV with HD channels or get work done at the desk with ergonomic chair.

Wake up to a free hot breakfast daily in our breakfast area. When you're in a hurry, grab a Hampton’s On the Run™ Breakfast Bag, available Monday through Friday.

Our hotel has an on-site conference room for up to 30 people in small meetings, corporate trainings or receptions. Unwind wih a workout in our well-equipped fitness center or a swim in our outdoor resort-style pool. Spend some quiet time by the outdoor fire pit.