Hilton is creating a best-in-class data & analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton’s performance.
The Customer Analytics team serves as a trusted business partner to the Customer engagement Lifecycle & Partnership (CELP) team, with specialized support for the Leadership team. The Customer Analytics team consists of both embedded subject matter experts who serve as strategic advisors to the CELP stakeholders (‘Spokes’), and experts who are proficient in advanced analytics, data modeling and visualization (‘Hub’). Our team is fully integrated within the business function in order to ensure a collaboration in achieving and measuring objectives. In addition, the Customer Analytics team is tasked with supporting the development of a customer-centric decision culture at Hilton by disseminating customer knowledge to other business teams who may benefit.
Working with the Senior Manager, Customer Analytics, Cobrand, we will depend on the Senior Analyst to serve as a trusted partner to the CELP business unit, with specific support for the Cobrand (Hilton and American Express Cobranded Credit Card program) team.
More specifically, you will:
What are we looking for?
We are seeking problem solvers, who are passionate about hospitality and who love the opportunity to create extraordinary guest experiences. We believe success in this role will demonstrate itself through the following attributes and skills:
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.
We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.
We’re always on the lookout for executives, management, hotel operations, call center/reservationists, and students and graduates interested in joining any of the Hilton brands:
If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Team Member.