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Front Office Manager

posted September 21, 2019

Fairfield Inn Boston Tewksbury/Andover
Tewskbury, MA
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728058 l

About This Job

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then Interstate may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.  
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Fairfield Inn Boston Tewksbury/Andover

1695 Andover Street
Tewskbury, MA 01876

(978) 640-0700

133 Room Hotel

www.marriott.com

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Our Hotel

The Fairfield Inn by Marriott Boston Tewksbury-Andover is perfectly located for the business traveler visiting Raytheon, CISCO Systems, IBM, Hewlett Packard, Corning Life Sciences and more. Whether guests are in town taking in a play at the Merrimack Repertory Theatre or enjoying an event at the Tsongas Center, we are a warm welcome after a busy day. Guests can enjoy a good night's sleep in our modern guest rooms, then jump start their day with our Complimentary Hot Buffet breakfast daily. Our hotel is perfectly located for business travelers visiting the Merrimack Valley area. Our proximity to Phillips Academy and Merrimack College in Andover as well as UMass Lowell make us an ideal 'home away from home' for parents visiting their children. Friends and family members celebrating 'special events' are pleased to find out we have strong relationships with Tewksbury, Indian Ridge and Andover Country Clubs. Guests can count on great amenities and service they deserve.