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Guest Services Representative / Front Desk Agent - Weekend Part-Time

posted August 22, 2019

Holiday Inn Kansas City Airport
Kansas City, MO
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Seeking Rock Star in Customer Service for the Weekends!
771127 l

About This Job

The Front Desk is often the first point of contact and the first impression for guests. Warm knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

At Holiday Inn KCI/KCI Expo Center we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.  We are currently looking for someone who would like to work weekend days.

Job Duties & Responsibilities:

  • Prior Opera experience required.
  • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer, record and process all guest calls, message, requests, questions or concerns.
  • Record guest preferences in the system.
  • Check guests out, including resolving any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures
  • Other required duties.
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About This Employer

Holiday Inn Kansas City Airport

11728 NW Ambassador Drive
Kansas City, MO 64153

(816) 801-8400

141 Room Hotel

www.ihg.com

Our Hotel

We welcome you to our hotel! Our proximity to all major highways provide to you a quick getaway to local companies and attractions including the Kansas City International Airport (MCI) and the Northland area. Plan on staying awhile? We have plenty of short and long-term parking for your vehicle! If the airport is not your final destination, our hotel is a short drive to downtown Kansas City, making us the perfect starting point for the remainder of your trip.

No matter if you are traveling for business or pleasure, look no further than the Holiday Inn Kansas City Airport. We're a short distance from many local area companies, including DeLaval, Haldex, MacDon, and Wheatbelt. Looking for a fun activity? Our location offers you fast access to surrounding attractions. Visit the Jowler Creek Winery and Vineyard for a wine tasting, or go shopping at Zona Rosa. A short drive up I-29 will bring you to historic Weston, MO, where you can enjoy the variety of shops, restaurants, and breweries in town.