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Complex General Manager

posted August 26, 2019

Hyatt Herald Square New York
New York, NY
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794033 l

About This Job

JOB OVERVIEW:  
Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best.  Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
REPORTS TO: Vice President of Operations
ESSENTIAL JOB FUNCTIONS:
1. Perform administrative duties including:  reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc.  Critically review reports of occupancy, revenue etc.  Make judgments and implement changes to maximize profits.  Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc.  Formulate complex reports.   Communicate with the public, staff, corporate office and owners.
2. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s).  Meet with, develop and delegate improvement plans for operation and review performance of management team. 
3. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
4. Participate in community affairs and maintain positive public image for Crescent and hotel.  Meet with potential and current clients and promote hotel. 
5. Communicate both verbally and in writing to provide clear direction to staff.
6. Physically tour and visually inspect property on a daily basis.  Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.  Greet and maintain rapport with associates and customers.
7. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
8. Appropriate handle associate issues in conjunction with Human Resources following Crescent policies.
9. Perform any other job related duties as assigned.
MINIMUM QUALIFICATIONS:
Prior experience as a full-service General Manager.
Working knowledge of financial/accounting procedures.
Ability to work AM and PM shifts, including weekends and holidays. 
Ability to read, write and speak the English language fluently. 
ADDITIONAL QUALIFICATIONS:
Ability to be flexible with constantly changing environment.
Brand experience helpful. 
Advanced knowledge of Microsoft Office. 
Self-starting personality with an even disposition.  
Maintain a professional appearance and manner at all times.    
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  
Basic mathematical skills and ability to make accurate mathematical calculations.  
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.    
Ability to access and accurately input information using a moderately complex computer system. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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About This Employer

Hyatt Herald Square New York

30-32 West 31st Street
New York, NY 10001

(212) 330-1234

Our High Style New York City Hotel in Herald Square

Located in the heart of Manhattan, Hyatt Herald Square is a chic, contemporary hotel in the world’s most vibrant city. With an infusion of style, thoughtful decor, and personalized service, our Midtown hotel’s carefully selected design blends iconic fashion with the heritage of publishing. The industrial feel and high-style elements create a fluid experience for business and leisure travelers.

Every aspect of the hotel’s design exudes a mixture of fashion and industrial newspaper printing elements, composed of bright pops of colors, glass, custom fabrics and millwork, reclaimed wood, letterpress blocks, pounded metal and other nuanced details. The lobby, adorned with the artwork of nine local artists, serves as its own destination.

The inviting lobby features several themed communal areas including an espresso bar with café counter, an on-site market for on-the-go snacks and a library-themed lounge, bar and private dining space with comfortable seating and a bookshelf. Upon arrival, hotel ambassadors will personally greet each guest and invite them to experience the lobby or head to their guestroom.

To create a seamless experience between check-in and settling in, the traditional check-in desk experience has been abandoned for a smooth, bowl-shaped desk toward the back of the lobby sitting in front of a curved metal door with embossed lettering. 

Hyatt Herald Square New York offers three food and beverage outlets, each with its own distinct identity, headed up by the hotel’s Food & Beverage Director and Executive Chef Gunnar Steden. The hotel’s coffee bar, Espresso Bar, boasts locally roasted gourmet beans from Stone Street Coffee Company and offers a wide variety of barista-prepared espresso, coffee, and specialty drinks, as well as freshly baked pastries from Balthazar Bakery.