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Guest Service Representative Part-Time

posted August 23, 2019

Courtyard Roseville Galleria Mall/Creekside Ridge Drive
Roseville, CA
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About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management


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About This Employer

Courtyard Roseville Galleria Mall/Creekside Ridge Drive

301 Creekside Ridge Court
Roseville, CA 95678

(916) 772-3404

125 Room Hotel

www.marriott.com

Our Hotel

Courtyard Roseville Galleria Mall/Creekside Ridge Drive is the premier choice among Roseville, CA hotels for value and generous hospitality. We're located at the center of Roseville only a short trip from historic Sacramento, local golf courses and area companies, making our location ideal for both business and leisure travelers. Guests can visit major companies such as Hewlett-Packard, Oracle and Agilent, or enjoy a restful stopover on their trip to Lake Tahoe, Reno and Thunder Valley Casino. Whatever brings visitors to our hotel in Roseville, they will enjoy our ample amenities and relax in our spacious guest rooms. Guests can start their morning off right with a delicious and reasonably-priced breakfast from Courtyard Café; then stop by in the evening for socialization and cocktails. Other amenities at our Roseville lodging include a newly renovated and expanded fitness center, 24hr Market and free Wi-Fi. Designed for business and equipped for leisure, Courtyard by Marriott is the definitive choice among Roseville, CA hotels.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.