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Host/Hostess

posted January 23, 2020

Fairfield Inn & Suites by Marriott Holland
Holland, MI
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800943 l

About This Job

Job Description

JOB SUMMARY

The Host-Hostess is responsible for coordinating the serving of breakfast and maintains cleanliness and inventory of breakfast area.

JOB DUTIES & RESPONSIBILITIES

• Sets up breakfast at scheduled time.

• Ensures breakfast items are stocked and available to guests during breakfast hours according to company standards.

• Maintains cleanliness of breakfast area and kitchen during and after breakfast hours.

• Greets guests and accommodates special requests as needed.

• Ensures countertops and machines are clean and tidy at all times.

• Inventory breakfast items regularly; orders or purchases items as necessary and provides all receipts to General Manager.

• Assists in maintaining cleanliness of public areas.

• Other duties as assigned.

Requirements

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

• A minimum of one month of related experience; or equivalent combination of training and experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.

• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.

• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

• Knowledge of, and ability to, appropriately interpret and follow policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

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About This Employer

Fairfield Inn & Suites by Marriott Holland

2854 West Shore Drive
Holland, MI 49424

(616) 786-9700

62 Room Hotel

www.marriott.com

Our Hotel

The Fairfield Inn & Suites Holland hotel is located in Holland, MI near the Westshore Mall and the Dutch Village. It's easy to experience everything that the Holland area has to offer while staying at our Marriott hotel. Travelers can see the exhibits at the Holland Museum, explore the Holland State Park and the Saugatuck Dunes State Park, or visit nearby Grand Valley State University and Hope College. Always fresh and clean, our Holland hotel guest rooms are full of amenities to keep visitors comfortable and rested. Guests can start their day with our complimentary hot breakfast daily, stay in touch using our free WiFi, and relax and let the stress fall away in our refreshing indoor pool and hot tub or spend some time in our 24 hour fitness center. At the Fairfield Inn & Suites Holland, our guests are our #1 priority. 

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.