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Assistant Executive Housekeeper

posted January 23, 2020

Fairfield Inn & Suites by Marriott Houston North/Cypress Station
Houston, TX
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621777 l

About This Job

Job Description

JOB SUMMARY

The Assistant Executive Housekeeper is responsible for assisting the Executive Housekeeper in ensuring clean, orderly, and attractive conditions of guest rooms and common areas of the hotel.

JOB DUTIES & RESPONSIBILITIES

• Supervises or assists Executive Housekeeper in directing the work activities of housekeeping staff.

• Supervises housekeeping staff consisting of 1-10 employees.

• Provides training (including safety training) to all housekeeping personnel as directed by management.

• Ensures adherence to company quality standards by inspecting rooms, including deep cleans.

• Distributes keys and work assignments to staff.

• Addresses guest complaints regarding housekeeping services or equipment.

• Completes inventory of supplies and equipment as directed.

• Assists Executive Housekeeper in the selection of Housekeeping personnel.

• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.

• Completes follow-up on vacant or occupied rooms.

• Assumes functions of Housekeeper as necessary.

• All other duties as assigned.

Requirements

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

• A minimum of three months related experience or training; or equivalent combination of training and experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.

• Ability to appropriately assign/delegate work to others in the accomplishment of goals. Provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems. Appropriately assesses contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.

• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.

• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

• Knowledge of and ability to appropriately interpret and follow policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

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About This Employer

Fairfield Inn & Suites by Marriott Houston North/Cypress Station

17617 North Freeway
Houston, TX 77090

(281) 895-8989

62 Room Hotel

www.marriott.com

Our Hotel

Welcome to Fairfield Inn & Suites Houston I-45 North, one of the top hotels near Spring, Texas. We are located in north Houston, TX, just off of I-45 and only 15 miles from IAH Airport, and near many area destinations. For the working traveler, we are near many businesses including the ExxonMobil Campus, Sysco Corporation, Halliburton, and close to Ashton Gardens, one of the premier venues for weddings in the north Houston area. When guests aren't busy visiting or working, they should be sure to check out the nearby historic Old Town Spring, spend a little time shopping at The Woodlands Mall, experience SplashTown, or head downtown Houston to the Downtown Aquarium. While staying at our Marriott hotel, guests can start each day with hot breakfast on us, take a dip in our indoor pool or hot tub, and stay on top of their workout in our 24 hour fitness center. At the Fairfield Inn & Suites Houston I-45 North, our guests are our #1 priority. 

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.