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Front Office Manager

posted November 24, 2019

The Alida, Savannah, A Tribute Portfolio Hotel
Savannah, GA
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764534 l

About This Job

The Alida joins modern life with timeless charm on Savannah’s revitalized riverfront. Alida Harper Folkes was a celebrated entrepreneur in Savannah, who also worked tirelessly to preserve its heritage. We celebrate the Alidas of our time: self made artisans who cultivate our city’s contemporary spirit while honoring its storied past. We are seeking a skilled Front Office Manager to join our team, opportunities available at www.thealidahotel.com 

You’ll feel right at home at The Alida, where every space is imbued with a sense of Southern tradition and contemporary design. Each of our 173 individually-designed rooms and suites is unique, with one-of-a-kind elements courtesy of the renowned Savannah College of Art & Design. And while no two rooms are alike, they all guarantee light-filled mornings, gleaming hardwood floors, and custom amenities. 

This department head position will assist in overseeing Guest Experience, Valet Operations, Bell/Door teams and Concierge. They will also assist with Front Desk MOD responsibilities. 

Core Responsibilities:

  • Lead the day to day management to include Guest Experience, Valet Operations, Bell/Door and Concierge teams
  • Previous hotel experience leading a guest services team required 
  • Champion, promote and successfully track departmental and organizational initiatives 
  • Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
  • Maintain and successfully execute departmental and hotel policies 
  • Instills a calm, organized approach when interacting in stressful situations
  • Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Ensure that sufficient staffing is present to meet the daily business demands
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Leads management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
  • Knowledge of systems: Hotsos, Flash Valet, Lightspeed PMS, Empower and Alice highly preferred
  • This leader will be responsible for operating manager on duty shifts when required  
  • Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests
  • Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
  • This position reports to the Director of Rooms.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
  • Must have a clean and neat appearance.
  • Other duties as assigned.
  • Comply with The Alida Rules and Standards of Conduct as set forth in the Team Member Handbook.

Education & Experience:

  • Minimum 4 years full service hotel operations required.
  • Minimum 2 years full service hotel leadership experience required.
  • Knowledge of valet parking operations.
  • Must have the ability to communicate in English.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Must be able to push, pull and lift 50 lbs
  • Available to work weekends, evenings and/or holidays
  • Must be able to walk, stand for prolonged periods as needed
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About This Employer

The Alida, Savannah, A Tribute Portfolio Hotel

412 Williamson Street
Savannah, GA 31401

(912) 715-7000

173 Room Hotel

www.thealidahotel.com

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Our Hotel

The Alida’s exceptional location in Savannah’s Historic District facilitates access to everything that downtown has to offer. Our inventive boutique hotel is just a few blocks from the Broughton Street retail corridor. Nearby are The Savannah College of Art and Design as well as the SCAD Museum of Art, and the area is home to many other museums, galleries, and arts venues. Visitors can check out City Market, a mixed-use development with shopping, dining, and entertainment. Forsyth Park, the district’s largest green space, is a little more than a mile away. Our urban oasis values the preservation of history while moving considerably into the future. Guests can work out in the 24-hour fitness center or cool off on our large, full-service pool deck with cabana retreats. Pampering in-room spa services are available. We invite guests to discover a new favorite or rediscover a classic at Rhett, a classic American kitchen; in the Trade Room, a thought-provoking lounge; or on The Lost Square, an extraordinary rooftop experience with Historic District views.