Search 17,663 current hospitality jobs

Front Office Supervisors

posted September 25, 2019

Residence Inn Providence
Providence, RI
Apply
Come join our family in the heart of Downtown Providence!
752365 l

About This Job

You will want to work here!

People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. The Residence Inn a newly built hotel due to open in October is a great place to build your career!

We are looking for the right candidates to fill our Front Office Supervisor positions for the AM shifts and PM shifts.

AM shifts are from 7:00 A.M. - 3:00 P.M.

PM shifts are fro,m 3:00 P.M. - 11:00 P.M.

What you will be doing

What you will be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supervise the Front Desk staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment.
  • Supervise and process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.  Accommodate special requests when possible.
  • Supervise and process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.  Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • Supervise and process pre-register, block reservations and, as appropriate, same day and future reservations. Cancel room reservations according to policies and procedures.
  • On time and at work when scheduled and in proper uniform.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Other duties and tasks as requested by management.

Qualifications

  • Requires open availability
  • Two or more years of Hotel Front Desk Experience
  • Display consistent professional leadership with effective listening and communication skills
  • Ability to supervise staff, daily operations and resolve operational problems in compliance with polices and procedures.

Benefits:

We offer a HIGHLY COMPETITIVE benefits package:

  • Health, Dental and Vision Insurance
  • Disability Insurance
  • Supplemental Life Insurance
  • 401(k) Retirement Plan 
  • Paid time off
  • AMAZING HOTEL DISCOUNTS!
Apply

About This Employer

Residence Inn Providence

100 Sabin Street
Providence, RI

176 Room Extended Stay

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

The Residence Inn Providence will be nine (9) stories tall comprising 176 all-suite guestrooms. Each room will feature a fully equipped kitchen, separate living and sleeping areas and a full complement of modern amenities designed to appeal to today’s sophisticated traveler. Ideal for extended stays, and both leisure and business stays of any duration, the new Residence Inn is an energetic newer brand offered by Marriott Corporation and a participant in the Marriott Rewards customer loyalty program.