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Front Office Manager

posted September 26, 2019

Hyatt Regency Santa Clara
Santa Clara, CA
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36365 l

About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  • With opening hotels, previous hotel pre-opening experience preferred
  • Service oriented style with professional presentations skills
  • At least 2 years progressive management experience within the Rooms Division of a hotel
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
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About This Employer

Hyatt Regency Santa Clara

5101 Great America Parkway
Santa Clara, CA 95054

(408) 200-1234

501 Room Hotel

santaclara.hyatt.com

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Experience the ultimate in convenience and AAA Four Diamond Award service excellence at Hyatt Regency Santa Clara. Located in the heart of Silicon Valley, our Santa Clara hotel is attached to the Convention Center and right across the street from California’s Great America Theme Park. Awarded the TripAdvisor Certificate of excellence 2013, our hotel is surrounded by major Bay Area work places and businesses.
Our contemporary accommodations feature sweeping views of the valley, Hyatt Grand Beds™, Wi-Fi access and oversized work desks. Relax in the heated outdoor saline pool, stay energized in the StayFit™ Gym, and enjoy dining at one of our three restaurants offering Tuscan cuisine, classic American or tantalizing sushi. If you want to sample a few fun things around town, our hotel is in the heart of Silicon Valley and only one mile from the new 49ers stadium.
 
Superb catering, expert meeting planners, a 24-hour business center and 60,000 square feet of elegant and flexible function space assure successful events in Silicon Valley. With a combination of award-winning service and premium amenities, Hyatt Regency Santa Clara is the premier hotel for business and leisure travelers. Expect the best at Hyatt Regency, where we make your travels seamless, productive and full of style.