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Guest Service Agent

posted September 27, 2019

Hilton Charlotte Center City
Charlotte, NC
778817 l

About This Job

Are you ready to be a part of the excitement in Uptown Charlotte at a Four Diamond Hilton hotel? If so, the Hilton Charlotte Center City is the place for you!

The Hilton Charlotte Center City is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Center City, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.

Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.

Guest Service Agents are responsible for providing a warm welcome to each guest and ensuring guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.

The ideal candidate is someone who is outgoing with an upbeat personality and outstanding customer service skills.

  • Must be able to work a variety of day/night and weekend shifts
  • Required ability to use computers, Hilton OnQ training is provided
  • Excellent interpersonal & communication skills
  • Ability to address guest needs and exceed guest expectations
  • An energetic personality

This position will be a blend of 1st and 2nd shift. Open availability would be ideal.

EOE M/F/Disabled/Veterans

Hilton Charlotte Center City is an equal employment/affirmative action employer.  If you need accommodation for any part of the application process because of medical condition or disability, please send an email to or call 704 331-4311 to let us know the nature of your request.


About This Employer

Hilton Charlotte Center City

222 East Third Street
Charlotte, NC 28202

(704) 377-1500

400 Room Hotel

At A Glance

Travelers enjoy central location and superior amenities of Hilton Charlotte Center City. The hotel offers easy access to the Charlotte Convention Center via a covered walkway, and complimentary access to the YMCA which is also connected to the hotel. There is a LYNX light rail stop just outside the hotel offering guetsts a convenient way to get around the beautiful city of Charlotte.

  • Connected to the YMCA with an Olympic-sized lap pool and fitness equipment
  • Lobby Atrium with Avis car rental, barber shop and gift shop
  • 30,000 sq. ft of flexible event space including a Grand Ballroom
  • Coastal Kitchen serving locally sourced Carolinas fusion cuisine
  • Executive Lounge with complimentary breakfast, snacks and drinks