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Housekeeping Manager

posted September 28, 2019

The Westin Philadelphia
Philadelphia, PA
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730754 l

About This Job

Opportunity:  Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
  • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
  • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
  • Prepare schedules based upon occupancy and assign duties to associates.
  • Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner. 
  • Prepare required paperwork pertaining to departmental functions.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
  • Maintain departmental expenses in line with budget as described by General Manager.
  • Ensure compliance with specific brand standards.
  • Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • One year previous housekeeping supervisor experience required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

The Westin Philadelphia

99 South 17th Street at Liberty Place
Philadelphia, PA 19103

(215) 563-1600

294 Room Hotel

www.marriott.com

Our Hotel

Situated in the heart of a city rich with history, The Westin Philadelphia elegantly enhances its desirable Rittenhouse Square address with comfort and style. Steps from upscale shopping, award-winning restaurants and conveniently connected to the offices at Liberty Place, The Westin provides guests with the premiere downtown location. Museums and historical attractions, including the Liberty Bell, Independence Hall and the Constitution Center, promote the cultural wealth of Philadelphia. Guests can enjoy a hand crafted cocktail in The Lobby Bar. The Westin Philadelphia impresses both business and leisure travelers alike with its 275 guest rooms and 19 suites, all beautifully appointed with welcoming décor and revitalizing amenities. Our signature Heavenly® Bed ensures a relaxing nights sleep, and the Heavenly® Bath is the perfect place to refresh after a long day.