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Front Desk Supervisor

posted September 29, 2019

Fairfield Inn & Suites Merrillville
Merrillville, IN
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About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Fairfield Inn & Suites Merrillville

8275 Georgia Street
Merrillville, IN 46410

(219) 736-0500

112 Room Hotel

www.marriott.com

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Our Hotel

Located in the heart of Merrillville at the southwest corner of I-65 and US-30, the Fairfield Inn Merrillville hotel is located 35 miles outside of Chicago. A true stand-out among Merrillville, Indiana hotels for offering the Marriott trusted brand with exceptional value, as rates include complimentary hot breakfast, free WiFi and access of our popular outdoor pool. Visitors can attend meetings at nearby NiSource, BP or US Steel, or enjoy nearby activities such as the Star Plaza Theater, Indiana Dunes Lakeshore and Southlake Mall. All guest rooms at our Merrillville hotel include a flat-screen TV with On-Demand movies, cozy Marriott bedding, mini-fridge and microwave. Our suites have separate living rooms for extra space to spread out. At the Fairfield Inn Merrillville hotel, our guests are our #1 priority.