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Director of Sales & Marketing

posted August 29, 2019

Ace Hotel Pittsburgh
Pittsburgh, PA
628810 l

About This Job



DEPARTMENT: Sales & Marketing

REPORTS TO: General Manager

CORPORATE SUPPORT:  Atelier Global Director of Sales



Plans and implements sales, marketing and product development programs, both short and long range, targeted toward existing and new markets by performing the following duties personally or through team members through strategic and effective leadership. The person in this role must be an effective communicator between team, colleagues, peers and brand. 


Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

  1. Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services. 

  2. Develops and manages sales/marketing operating budgets, including monitoring employee expenditures.

  3. Prepares annual sales & marketing plan.  Collaborates with Director of F&B, CE and SMM on plan.

  4. Prepares sales managers sales goals. Continuously monitors and ensures team achieves meets or exceeds their goals

  5. Provides timely and appropriate corrective action should a sales manager fail to achieve at least 90% of their individual goals

  6. Holds a weekly GRC meeting with the Reservations Manager and Director of Revenue Management. 

  7. Holds weekly Events, GRC meeting with Events 

  8. Implements and adheres to Group Business Review Process

  9. Monitor Sales Managers’ productivity  and proactivity via weekly Delphi reports.

  10. Prepares a monthly production report from Opera or Cendyn to evaluate which companies and segments are producing at the hotel.

  11. Works closely with Director of Revenue, CE and Atelier Ace staff to create need date promotions well in advance of need date.

  12. Plans and oversees the advertising and promotion activities including print, online, electronic media, and direct mail for all outlets of asset. Communicates and collaborates with Atelier on advertising.

  13. Oversees and manages relationships with outside PR agencies with input from Atelier

  14. Manages and resolves operational challenges as encountered by the sales team to ensure that the team is spending less time servicing and more time selling.

  15. Provides the necessary support, direction and teaching to ensure that sales team is traveling and proactively selling and achieving their financial, prospecting and outside sales calls targets.

  16. Provides the necessary support, direction and teaching to Social Media Manager to increase followers, social media presence while maintaining brand integrity with support of Atelier.

  17. Coordinates and Guides CE’s with management and execution of barter agreements

  18. Collaborates with CE’s, SMM, Director of F&B on property specific marketing initiatives for the Asset

  19. Works with the Director of Revenue in developing and recommending product positioning, packaging, and pricing strategy to produce the highest possible long-term market share in all market segments but concentrating on Group, Consortia, FIT, and Corporate

  20. Works with Director of F&B in developing events menu pricing, F&B minimums.

  21. Prepares group and event forecast weekly.

  22. Achieves satisfactory profit/loss ratio and market share in relation to preset standards and industry and economic trends.

  23. Establishes and maintains relationships with industry influencers and key strategic partners.

  24. Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.

  25. Directs sales forecasting activities and sets performance goals accordingly.

  26. Manages incentive program for the sales managers quarterly, submits to GM and Controller in a timely manner.

  27. Directs staffing, training, and performance evaluations to develop and control sales and marketing programs.

  28. Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.

  29. Submits consortia agreements annually.

  30. Responsible for the contracting and production of the Wholesale/FIT market if there is not a member of sales department dedicated to that market

  31. Implements timely corrective action as necessary

  32. Conducts regular sales and marketing meetings and one on one meetings with sales staff.

  33. Manages and directs staff including recruitment, selection, and development to achieve company goals and objectives.

  34. DOSM is a representative of Ace. In their role they are to maintain a positive representation of Ace to ownership and asset managers.


In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:

  1. Attend hotel operational meetings.

  2. Attend industry events as needed to remain up-to-date on industry trends.

  3. Complete duties of Sales Managers & Events Managers in their absence.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.

  2. Prioritize and organize work assignments, have timely follow up and execution. 

  3. Have superb time management skills.

  4. Maintain complete knowledge of all hotel services/features and hours of operation.

  5. Other language, mathematical, and reasoning abilities as outlined below.

  6. Ability to comply with physical demands as outlined below.

  7. Knowledge and understanding of Atelier Ace culture & initiatives

  8. Technologically sound with Microsoft Office applications.

  9. Ability to compute basic mathematical calculations.


Bachelor’s Degree in Sales, Marketing, or Business. Minimum of five years related experience with progressive managerial responsibilities. Previous supervisory experience required.


Candidate must meet the following cognitive abilities:

  1. Ability to understand guests’ service needs & requests.

  2. Ability to acknowledge guests’ requests in a polite manner.

  3. Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).

  4. Ability to apply logical thinking and understanding to carry out written and oral instructions.

  5. Ability to address and solve problems involving guest and operational issues.

  6.  Ability to compute basic mathematical calculations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Sit, walk, and stand continuously.

  2. Lift / carry 10lbs (frequently) and 25lbs (occasionally)

  3. Bend, squat, crawl, and reach above shoulder level.

  4. Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.

  5. May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.


About This Employer

Ace Hotel Pittsburgh

120 S Whitfield St
Pittsburgh, PA 15206

(412) 361-3300

63 Room Hotel

Managed by

About Us

Ace Hotel Pittsburgh makes its home in a century-old former YMCA building at the heart of East Liberty. We're surrounded by a community that, through grassroots support, has helped to create a place both by the neighborhood and for the neighborhood. We're a short jaunt from some of the best restaurants in the city, museums and braintrusts, an active art and idea scene with shops, galleries and cafes filled with folks pushing and pulling culture, advocating at the edges of Pittsburgh's future, helping one another grow through the deep roots of one of America's most hope-springing cities. 

We have public spaces to gather, start a startup, watch the game, divine plans large and small. There's world-class dining and drink in the building, at the ready — and if you're into sleeping, we happen to have the most comfortable beds in the galaxy. 


A restaurant, a bar/lounge, and a coffee shop/café are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking and a meeting room are onsite. 

All 63 rooms offer free WiFi, sitting areas, and flat-screen TVs with cable channels. Other amenities available to guests include minibars and premium bedding.