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Front Desk Agent Part-Time

Posted June 23, 2020

Hampton Inn Madison East Towne Mall Area
Madison, WI
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About This Job

The Hampton Inn Madison East is seeking Part-time Front Desk Agents!

Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States.  We currently have 21 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth.  We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.  Due to growth, we are always looking for quality professionals to assist in our rapid expansion.

We are seeking an individual who embody the core values that are integral to our success:

Transparent & Accountable

Humble, Respectful & Dedicated

Embrace Opportunity 

Create Value for Stakeholders

Family Matters


As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Supervisor and Executive Housekeeper to ensure a positive overall guest experience. Our Front desk Agents are professional, courteous, honest, and loyal.


  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone every day.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.


Compensation depends upon experience.


Education & Experience:


  • High School Graduate or General Education Degree (GED).
  • One to two years previous experience in a similar position in a select service hotel.
  • Basic computer skills required.


Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov. Employment is offered by the hotel, not Banyan Tree Management. Each hotel is independently owned. The hotels are operationally managed by Banyan Tree Management. Each hotel is an equal opportunity employer. 

compensation: 12.00

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About this Employer

Hampton Inn Madison East Towne Mall Area

4820 Hayes Road
Madison, WI 53704

(608) 244-9400

115 Room Hotel

hamptoninn3.hilton.com

At A Glance

This hotel is only a ten-minute drive from Madison’s vibrant downtown, the State Capitol and the University of Wisconsin-Madison.

The attractions in Madison span from architecture to sporting events and great theater. Conveniently located just three miles from Dane County Regional Airport, the hotel is also close to several businesses, such as General Electric, American Family Insurance, Deloitte, and Alliant Energy. Admire the beautiful lakes of Monona and Mendota, just eight miles from the hotel.

Enjoy comfort with value at our Madison, WI hotel, offering a full package of great amenities delivered with a personal touch. We guarantee a warm and inviting stay with free WiFi access, a clean and fresh Hampton bed®, Hampton’s free hot breakfast, and a free fitness center. Catch up with work at the 24-hour business center or unwind after hectic days with a dip in our indoor pool and whirlpool.