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Manager - Inventory Revenue

posted October 13, 2019

Hilton Grand Vacations Hawaii Regional Office
Honolulu, HI
594051 l

About This Job

Job Description

Hilton Grand Vacations ranks 26th in Hawaii Business Magazine's "Top 250" that highlights the state's largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year's list. 

What will I be doing?
As an Inventory Revenue Manager you will be responsible for driving company success through performing the following tasks to the highest standards:
  • Develop and execute revenue management strategies in conjunction with marketing strategies to maximize HGV revenue and tour generation 
  • Perform critical analysis to determine the best decisions for maximizing HGV’s marketing revenue, tours and volume per guest (VPG)
  • Ensure that Hawaii marketing inventory is being efficiently utilized by all marketing channels and control marketing room inventory in compliance with the optimal mix for and optimal allotment 0 to 12 months rolling
  •  Protect and preserve room types for highest contribution customers
  •  Communicate and alert revenue management committee of variances to optimal mix compliance
  • Coordinate with Call Center leaders to align room inventory and to monitor/train the teams on proper usage of rooms
  • Define length of stay requirements by room type and make decisions to open/close room types 
  • Work with management to provide recommendations and/or develop operating procedures, training programs, incentives, and marketing programs
  • Interview, train, supervise, counsel, schedule and evaluate staff
  • Coach on performance and issue verbal and written disciplinary or progressive counseling when needed
  • Publish Asia Pacific policies and process for room requests, room holds, wait lists and use of inventory
  • Coordinate with the hotel partners on room availability and stop sells and maintain hotel room inventory in Voice  
  • Assist with special room requests at the hotel and requests during black-out dates
  • Work with marketing teams to monitor compliance with rates, high season, upgrade charge, extra nights charge, and any special cancellation policies
  • Produce, update, and maintain various reports (to include package reports, in-house reports and inventory reports)
  • Prepare presentations for meetings to communicate strategies, performance results, and potential risks associated with the forecast
  • Other administrative duties including management meetings, running reports and tasks as assigned by management.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • 1+ year(s) of revenue management experience in a management role 
  • Proven ability to exceed performance targets
  • Ability to effectively communicate (oral and written) with internal and external customers 
  • Must have strong organizational skills to manage multiple duties and work in a fast-paced environment 
  • Advanced computer proficiency in the use of Microsoft Office
  • BA/BS/Bachelor’s Degree
  • 2+ years of supervisory experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Excellent communication skills with the ability to read write and speak fluent English and Japanese 
  • Prior timeshare, hospitality, call center, sales or customer service experience

About This Employer

Hilton Grand Vacations Hawaii Regional Office

1600 Kapiolani Blvd., Suite 1100
Honolulu, HI 96814

At A Glance

Hilton Grand Vacations Company, LLC, is a division of Hilton Worldwide, recognized as a leading global hospitality company. Headquartered in Orlando, Fla, Hilton Grand Vacations develops, markets and operates a system of brand name, high-quality vacation ownership resorts in select vacation destinations. The company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.

Hilton Grand Vacations provides comprehensive management services to all Club resorts, including the operation of owner rental programs, resort recreational programs and retail outlets. Additionally the company operates one of the industry’s most successful resale programs for its managed resort properties.