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Front Desk Clerk

posted October 17, 2019

Courtyard Houston I-10 West/Energy Corridor
Houston, TX
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671087 l

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required. 
  • Basic computer skills required.
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About This Employer

Courtyard Houston I-10 West/Energy Corridor

12401 Katy Freeway
Houston, TX 77079

(281) 496-9090

176 Room Hotel

www.marriott.com

Experience Houston from our Energy Corridor hotel

The NEWLY RENOVATED Courtyard Houston I-10 West hotel places you in Houston's Energy Corridor, near Houston's famed Galleria Mall and the prestigious Westchase District. We are within minutes of many popular area attractions, such as Typhoon Texas Waterpark, Baseball USA and City Centre. Business travelers appreciate our close proximity to companies,including , Shell, BP, ConocoPhilips, CEMEX, Academy Sports, Schlumberger, Dow Chemical, and Phillips66. Our lobby features flexible spaces to relax, recharge, and reconnect. Plug in to the latest news, weather, and airport information on the GoBoard! Free Wi-Fi and casual seating areas provide space to relax and be productive. Grab a quick bite or linger with friends and colleagues in The Bistro, offering extensive healthy and hearty breakfast options each morning. Guests of our hotel in Houston, TX also enjoy our on-site fitness center, outdoor pool, and 24-hour business center. Welcome to the Courtyard Houston I-10 West Energy Corridor.