Search 17,845 current hospitality jobs

Bell Staff

posted October 1, 2019

Wyndham San Antonio Riverwalk
San Antonio, TX
Apply
701281 l

About This Job

Job overview

As a member of the Bellstaff, you will fill a vital role in ensuring guest satisfaction through assisting guests by carrying baggage to and from hotel rooms, disseminating information about the hotel’s facilities and room’s amenities, and coordinating certain aspects of guests’ arrivals and departures in order to maximize guest satisfaction.

The ideal candidate will: 

  • Be incredibly friendly, customer centric, love to smile and have knowledge of the hotel facilities, preferably have hotel experience
  • Welcomes guests upon drive-up arrival and when directing guests to their rooms.
  • Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.
  • Is knowledgeable and informs guests of upcoming events/ functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the area and provides guests with local directions in a courteous and accurate manner.
  • Ensures baggage is secured and tagged at guest request to store baggage.
  • Oversees the arrival of guest packages. Ensure they are all logged and delivered to the guest in a timely manner.  Responds to guest needs including delivery of guest mail/messages, left behind items and any other requests received from guests or Guest Services staff.
  • Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken.  Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.
  • Ensures the lobby, entrance, and drive-up areas are always presentable and free from trash, food, etc. and that furniture is in place.
  • Provides a professional image at all times through appearance and dress.
  • Able to work evenings, weekends and holidays

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Free Employee Parking and meals
  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Apply

About This Employer

Wyndham San Antonio Riverwalk

111 East Pecan Street
San Antonio, TX 78205

(210) 354-2800

Our Hotel

Travelers will always remember their stay at the Wyndham San Antonio Riverwalk when they experience its solace. From the deck of our third-floor rooftop pool with its breathtaking views of the San Antonio skyline to our contemporary lobby designed for intimate gatherings, our San Antonio Riverwalk accommodations are sure to rejuvenate and delight visitors traveling to sunny San Antonio. Guests can relax in the hotel’s spacious guest rooms and enjoy some of today’s most desired Riverwalk hotel amenities or savor contemporary regional fare in our lobby-level restaurant for the complete San Antonio Wyndham River Walk experience.

Scheduling a San Antonio vacation or event with us affords each guest immediate access to all the fun things to do in San Antonio Riverwalk including SeaWorld, The Alamo, Six Flags Fiesta Texas, Alamodome and dozens of local boutiques and famous entertainment venues. The Wyndham San Antonio Riverwalk hosts miles of cafes, bars, boutiques and nightlife to entice the adventurous explorer.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.