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Front Desk Clerk

posted November 4, 2019

Newport News Marriott at City Center
Newport News, VA
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674191 l

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. The Front Desk Clerk needs to have a flexible schedule and be able to work mornings and evenings.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Newport News Marriott at City Center

740 Town Center Drive
Newport News, VA 23606

(757) 873-9299

256 Room Hotel

www.marriott.com

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Reimagine relaxation at our Newport News, Virginia hotel

Experience the perfect blend of style, sophistication and substance when you stay at Newport News Marriott at City Center.

Providing easy access to many popular attractions in the area including Hampton Coliseum and Christopher Newport University, our hotel is an ideal spot to explore Virginia from.

Before your eventful day, take care of any lingering work responsibilities using your room's ergonomic workstation and high-speed Wi-Fi. Rest up on our luxury bedding while browsing the options on our flat-panel TVs. When you get hungry, fuel up at our on-site restaurant, Kitchen 740, and enjoy creative appetizers and hearty entrees for breakfast, lunch and dinner. Our fitness center offers cardio equipment and free weights so you can work up a sweat anytime. After a workout, take a refreshing dip in our indoor pool.

Whether you're meeting with potential clients or simply discovering what eastern Virginia has to offer, you'll be living luxuriously with a getaway to Newport News Marriott at City Center.