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Guest Supervisor

posted October 29, 2019

Plaza Hotel Pioneer Park
El Paso, TX
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686081 l

About This Job

Opportunity:  Guest Service Supervisor

Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met.

Potential Career Path

Front Desk Manager – Assistant General Manager or Sales Manager – General Manager or Director of Sales

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Review trip advisor reports and respond to guest issues and concerns. 
  • Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Develop work schedules according to budgets and workloads.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Cross-train in all areas at the front office to assist guests.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • 2 years previous front desk experience required.
  • Previous supervisory responsibility preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25-50 pounds, bending and reaching; climb or balance; stoop, kneel, or crouch.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Plaza Hotel Pioneer Park

106 W. Mills Avenue
El Paso, TX 79901

131 Room Hotel

Opening Soon!!