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Hotel General Manager

posted September 3, 2019

Hampton Inn Douglas
Douglas, GA
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About This Job

Our General Managers are responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met.

Managers all areas of the hotel in accordance with Brand standards in order to achieve a friendly atmosphere and superior guest service/product quality to ensure each guests receives a unique experience unattainable by our competitors.

Major Responsibilities

Profit Management

  • Meets or exceeds budgeted REVPAR for the hotel.
  • Accurately forecasts occupancy changes based on changing market conditions including daily, weekly and monthly rate adjustments to maximize occupancy as well as revenue.
  • Analyzes financial and operating information on an ongoing basis to adjust labor requirements as well as operating costs in order to maximize revenue and minimize costs including but not limited to ordering supplies, and maintaining cost controls and inventory levels.
  • Ensures hotel staff is trained in financial control procedures for cash, vouchers, inventories, etc.
  • Reviews the revenue reports as well as night audit packs for errors and maximization of revenue.
  • Post account receivables within 24 hours of receipt as well as make deposits at the bank at minimum once a week.
  • Create an annual budget as well as a monthly financial report in comparison to the annual budget in order to ensure staying on projected numbers.

Guest Services

  • Supports guest services as the hotel’s driving philosophy.
  • Personally demonstrates a commitment to guest service by responding to guests’ needs but not limited to helping check-in guests and being the face of the hotel several times a week during check-in and check-out times.
  • Ensures hotel staff is properly trained in how to handle guest complaints and to extend all possible solutions without a financial detriment as well as following up with-in 12 hours to guest to ensure their ultimate satisfaction.
  • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.

Marketing and Sales Management

  • Assists with development of the hotel’s marketing and sales plan based on the hotel’s position and strengths within each market segment.
  • Maintain weekly contact with the Director of Sales and Owners regarding weekly memos of sales accomplishments from the current week, the follow week’s schedule of sales meetings and leads, as well as rate/inventory adjustments.

Human Resource Management

  • Manages human resources functions including recruiting, selection, orientation, training, performance planning, pay as well as annual performance reviews.
  • Maintains a positive, cooperative work environment between staff and management.
  • Establish hotel objectives with Owners and ensure all hotel employees know
  • Ensures personnel files are accurate and comply with both local and federal laws and regulations.
  • Resolves employee grievances in a fair and timely way
  • Monitors and maintains acceptable turnover levels.
  • Have bi-annual “wrap sessions” with employees to gauge their level of commitment to the property as well as any suggestions they may have to improve the property, management or guest services.
  • Ensure training objectives and development plans are completed including but not limited to making sure each employee completes their training packet/objectives within the first 90 days or whatever time frame is required by the brand.

Asset Management

  • Maintains physical product standards by managing preventative maintenance programs and by scheduling deep cleaning activities on a monthly basis.
  • Meets or exceeds property quality audits.
  • Inspects rooms, building exterior, parking lots, pubic areas, etc. on a weekly basis and assign upkeep assignments accordingly to housekeeping and maintenance.

Safety and Security Management

  • Knows local health and safety codes and regulations that apply to the hotel.
  • Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, wet floors, etc.
  • Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in the same.

Operational Management

  • Assists the Front Desk during peak days, opens and closes the “house,” and handles any guest or property related issues on a daily basis.
  • Set priority of maintenance tasks as well as inspect work completed on a daily basis in addition to giving the maintenance person an updated daily list of things that need to be accomplished whether or not every task is able to completed in one day or not.
  • Inspect one room for each housekeeper on a daily basis.

Job Type: Full-time
Required experience:

  • Previous Hotel General Manager Experience Required: 2 year at a comparable branded hotel.

Requirements:
Ability to operate hotel within budgeted / forecast guidelines while maintaining cost control initiatives -Strong community involvement including local sales -Positive and effective communicator -Supportive, hands-on management style -Competent in Word and Excel -Ability to budget and understand P&L statements as well as ability to forecast accurately -Flexible to travel to training/meetings as required

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About This Employer

Hampton Inn Douglas

1604 S. Peterson Avenue
Douglas, GA 31533

(912) 383-7550

61 Room Hotel

www.hilton.com

At A Glance

Discover elegant southern Georgia hospitality at the Hampton Inn Douglas, GA hotel. Explore the natural beauty of Okefenokee Swamp and browse the antique stores of Douglas historic downtown. The Hampton Inn Douglas, Georgia hotel is just off US 441, within five minutes of South Georgia College and downtown Douglas. Our hotel in Douglas, GA offers homelike comforts in a great location.

Relax in a Douglas hotel room, each comfortable room boasts our clean and fresh Hampton bed®. Guest rooms with pull-out sofa sleepers make great family options. All of our Douglas hotel rooms have in-room refrigerator and microwave to furnish the comforts of home on the road. Stay connected from the comfort of your room with free high-speed internet access. Hold meetings in our function space for up to 35 or use our business center with a range of free services. Maintain your exercise routine on modern cardio equipment and weights in our fitness center, and cool down in the outdoor pool.