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Director of Housekeeping

posted September 17, 2019

Homewood Suites by Hilton Baltimore & Hilton Garden Inn Baltimore
Baltimore, MD
551924 l

About This Job


We are currently hiring for Director of Housekeeping to lead and direct their Housekeeping department. The ultimate mission of this role will be to lead the Housekeeping team to drive guest satisfaction by exceeding their expectations, as well as championing the cleanliness of the building.

Positioned as one of the Key Rooms Division Leaders, this is a phenomenal opportunity to:

  • To be in a leadership role as well as in the trenches to be a hands-on deliverer of a quality product and experience – you will have a significant piece in Guest Satisfaction!
  • Be a key member of the Leadership team liaising with all department heads across the hotel to include Operations, Sales, Culinary, Engineering, Front Office, etc.

A strong predictor of success for the Director of Housekeeping will be:

  • Balance strategic planning with hands-on execution in a fast-paced environment
  • Effectively manage the budget, capital expenditure projects and preventative maintenance
  • Develop cohesion with direct reports and maximize productivity amongst the housekeeping team by providing continuous opportunities for career development

Key Accountabilities:

  • Ensure brand training compliance for you and your staff within the first 30 days
  • Develop a program to increase employee recognition within the first 60 days
  • Develop and implement a successful full facility preventive maintenance program within the first 90 days
  • Develop formal inspection checklist to ensure quality and consistency across all the rooms within the first 60 days
  • Work with the Assistant Housekeeping Manager to implement a training plan for the new hires within the 90 days
  • Review all Brand standards to ensure compliance with the brand requirements within the first 60 days


  • High school diploma or GED; 5 years’ experience in the housekeeping area
  • 2 years’ experience as a supervisor/manager in housekeeping with a track record of team success across an organization
  • Basic computer skills needed – you should be comfortable with navigating databases and spreadsheets, as well as sending and managing emails, SOP’s in electronic form, and other necessary documents
  • Strong cultural fit. Passion, drive and results-orientation is essential to success at Crestline.  We live our values daily.

Preferred Skills and/or Education:

  • Hotel Brand experience 
  • Familiarity with Microsoft Office to include Outlook, Excel, and Word primarily
  • Experience with hotel information systems preferred
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

About This Employer

Homewood Suites by Hilton Baltimore & Hilton Garden Inn Baltimore

625 South President Street
Baltimore, MD 21202

(410) 234-0065

348 Room All Suite

Welcome to your home away from home near Baltimore’s Inner Harbor

Hilton Garden Inn Baltimore and Homewood Suites by Hilton – Baltimore, Harbor East  

Our premium dual brand hotel offers 348 guest rooms including 165 suites, 2 dining outlets and superior amenities. Situated in the vibrant, upscale neighborhood of Harbor East, we have luxury shopping and the best Baltimore attractions right on our doorstep.

At Hilton Garden Inn we know that when you travel, you have important things to do. Whether interviewing for a new job, meeting an important customer, reconnecting with family, or taking a client out for a round of golf, having everything you need the night before is critical to being your best on your big day. And making sure you’re prepared is our main focus. When tomorrow’s a big day, stay HGI tonight.

Enjoy Baltimore’s charm and sophistication at the Homewood Suites By Hilton Baltimore hotel at Baltimore’s Inner Harbor. Ideal for long and short-term stays alike, with all - suites accommodations located in the heart of Baltimore’s most picturesque community, “Harbor East”. We are only 10 miles from Baltimore/Washington International Airport and I mile from the Baltimore Convention Center. Adjacent to the enticing neighborhood of Little Italy, the hotel is within easy walking distance to the Orioles Park at Camden Yards, Ravens Stadium, the National Aquarium, Fells Point, and the countless shops and restaurants of the Inner Harbor.