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Front Office Supervisor

posted October 3, 2019

Hyatt Residence Club Beaver Creek, Mountain Lodge
Beaver Creek, CO
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580189 l

About This Job

Position Summary:

Provide that critical first impression to our guests and have a natural passion for delivering exceptional service while handling guest reservations, check-in, check-out, and payments.

Responsibilities:

  • Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
  • Ensures that new team members receive training in appropriate brand standards and in hotel procedures
  • Compliance with location safety programs and procedures, including emergency and security systems
  • Possess strong leadership, communication and relationship skills. Expected to support senior leadership by developing and assuming basic management responsibilities.
  • Leads other associates by coaching, giving direction that may include training, scheduling, payroll and interviewing
  • May include processing forms of payment and responding to guest inquires

Requirements:

  • High school diploma or equivalent
  • Two (2) years of experience in a hotel front desk position required, supervisory experience preferred
  • This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds
  • Experience in accurate cash handling and credit cards
  • Experience in maintaining security of confidential information, including guest registration and credit card information
  • Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
  • Listening skills to ensure accurate understanding of guest wishes
  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Ability to stand for long periods of time.
  • Experience and a thorough understanding of Front Office operations
  • Composure to work effectively under pressure and listen attentively to address and resolve guest problems or concerns
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About This Employer

Hyatt Residence Club Beaver Creek, Mountain Lodge

63 Avondale Lane
Beaver Creek, CO 81620

+1 970 748 3000

50 Unit Time-Share

www.hyattresidenceclub.com

Hyatt Mountain Lodge, a Hyatt Residence Club is one of the most breathtaking resorts in the Beaver Creek, Colorado area. This ski-in/ski-out location is adjacent to Market Square's new Center for the Arts and within strolling distance of the year-round outdoor skating rink, charming restaurants and boutiques. All accommodations are now equipped with stainless steel appliances and granite countertops in the kitchen.  Escape to Hyatt Mountain Lodge and experience all the Vail Valley has to offer! 

Hyatt Mountain Lodge is an old-world alpine chalet with emphasis on modern luxury and sophistication. Offering world-class skiing and winter sports…and adjacent to the Vilar Center for the Arts, local shopping and fine dining… these vacation residences set the standard for privileged slopeside luxury. Hyatt’s legendary service and top-tier amenities will lure you back again and again to relax, unwind and indulge.

Luxurious studio, 2- and 3-bedroom residences; most with private balconies. Living room fireplaces will warm your heart—and feet. And just steps away, Beaver Creek Village overflows with fun things to do and good things to eat. Choose the space that’s right for you. And rest assured that each residence is beautifully appointed and features Hyatt’s legendary concierge and housekeeping services.

Next door, discover the Vilar Center for the Arts. A quick stroll takes you to Beaver Creek’s year-round outdoor skating rink, shops and restaurants. Plus, enjoy guest privileges at the nearby Park Hyatt Beaver Creek Resort & Spa.